@warthog/
What is your problem with Airtel BB connection ?
i was wondering the same thing ?
I use the phone to CC for a breakdown or intermittent connection, and send emails to CC for other queries ,billing errors etc. Nowadays even this is almost nil.
In my experience for more than three years, Airtel CC response has been very good, even though the number of occasions , I have to seek assistance was about three or four times.Once my modem was replaced within 5 to 10 minutes of making a call.
That has been my exp for nearly 4 yrs with Airtel as well.
Number of calls to them in that period is how many i would make to my previous ISP in less than a month !!
The service has been so damn good, its rather exceptional to have to even call the CC.