:lol: i agree with the aunty thing...and anyhow as far as customer care is concerned, u really don't need it with MTNL...like in the past 1.5 yrs since i'm having this connection, i think it went down once that too for a cpl of hrs or something... 😀i've had not much chances to deal with the cc guys, but yeah, when u do, it's a real pain in the (u know where) 😉