Will BSNL FTTH give me jittering in pings? Is it a healthy connection for gaming?

[anonuser7]

I don't believe it but they actually fixed it, only had to send an email.

 

[anonuser7]

Anyone having disconnection/high ping problem lately? It happens 4-5 times a day, sucks if it happens while I am gaming, internet doesn't go down as some websites still work and some don't. It's also not always disconnection, sometimes it is 500ms+ ping and sometimes it is 0.2mbps to some servers but fine on local servers and few NA servers. It can last from a few seconds to 30 minutes.

 

[mayank yadav]

I don't have any problem that you mentioned.

I think you should send them an email again. They helped you before, they will help you again.
You should talk to the JTO about it first.

 

[anonuser7]

I sent them 2 emails with proof and 2 email asking for reply but they didn't reply, registered a complain though customer care yesterday noon but didn't get a call from them yet. I don't trust the JTO as he didn't understand when I asked him if they are providing customer with private IP with NAT or public IPs, will only contact him as last resort.

 

[mayank yadav]

Sometimes JTO do have some knowledge about some major maintenance work going on due to which you are probably being shifted to a separate DSL backbone.
Ask someone who is manning the fiber switch for your area. In my case it is the JTO and he knows the exact reason whenever i face any downtime.

 

[anonuser7]

Got call back from FTTH department, they gave me Nagpur NIB office number which I didn't have before.

0712-2557071

 

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[mayank yadav]

Awesome. tell them about the ping spikes and speed issue ask the nagpur NIB for their email-id and give them screenshots of your speedtest results with your landline number, user id and plan details.

 

[anonuser7]

Called NIB, they said they couldn't do anything, but this is literally their job. They told me to call JTO, NIB lady was talking in a rude tone BTW. JTO reset my profile and said that it was NIB's job but he will get NIB on call and try to solve it if it happens again.

 

[TheAwakened]

does anybody know how to fix ping spikes?

 

[anonuser7]

Where are the spikes happening? Do they happen locally or during NIB?

 

[TheAwakened]

Where are the spikes happening? Do they happen locally or during NIB?

they are noticeable during gameplay, there are constant spikes which cause stuttering and skipping in the games

 

[anonuser7]

You have to find out if the problem is BSNL side or NIB side and then contact them with proof.

 

[TheAwakened]

I don't believe it but they actually fixed it, only had to send an email.

I had the same problem sent an email and it was fixed for some time, during that time I noticed that my gateway had changed it was 160. but once i rebooted my modem the ping is again high and my gateway has changed to the regular 117.
What should i do to fix this?.

 

[anonuser7]

IDK, nothing changed for me apart from my pings being normal but I have spikes issue currently where 5-10 times a day I get ping spikes to 450ms from a few seconds to half an hour, game disconnects because of this.

 

[jtnrao7]

What should I tell them?

C:\Users\Sahib>tracert 13.250.61.32

Tracing route to ec2-13-250-61-32.ap-southeast-1.compute.amazonaws.com [13.250.61.32]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.251
  2     1 ms     1 ms     1 ms  103.194.144.1
  3     1 ms     1 ms     1 ms  218.248.168.225
  4     2 ms     1 ms     1 ms  218.248.168.234
  5    14 ms    14 ms    14 ms  218.248.246.37
  6    14 ms    14 ms    14 ms  218.248.181.189
  7    27 ms    27 ms    27 ms  115.113.165.93.static-mumbai.vsnl.net.in [115.113.165.93]
  8    48 ms    48 ms    48 ms  172.17.169.202
  9   234 ms   234 ms   234 ms  ix-ae-4-2.tcore1.cxr-chennai.as6453.net [180.87.36.9]
10   291 ms   284 ms   284 ms  if-ae-13-2.tcore1.svw-singapore.as6453.net [180.87.36.83]
11   279 ms   275 ms   276 ms  180.87.12.26
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.

i'm getting this same exact problem