Some companies do adopt pushing people into bell curve because managers have a tendency to give higher ratings to their subordinates because the moment they identify non competent, it’s also a reflection of their lack of leadership skills. It depends upon the company culture totally.
So, there’s always a normalization process adopted by many companies to eliminate such abnormalities.
For me OP is shouting because he is getting repeated bad experience of non competence from airtel. What I am saying is this is universal not just Airtel because the probability of the person from 70% of the range interacting with you is higher. Once I went to ICICI bank
kothrud pune branch to get a demand draft and the lady at the counter started asking her manager how to issue a DD!!
About my VOIP issue Airtel could not resolve it despite giving then so much of tech pointers. They finally replaced my router
and with locked FW back to 16B pushed the changes from backend as if it’s a new account. I got all the way again welcome messages and SMS that my new account has been setup and things like that.
All my tryouts were experimental, so I am ok with locked FW. Have asked NOC to setup bridge on LAN4, yet to hear from them.