One of the serious issues BSNL still has got is slowness in getting things done either for the costumers of for themselves. Now people are interested in their plans, but their infra is incapable of handing this. Now any upgrade of infra to support may take many months and by that time frustrated customers would leave.
For example, I wanted to change my plan when these plans were introduced initially. I applied for plan change from customer portal, waited for 4 days. Nothing happened! I walked to nearest CSC. They were not aware of these plans. Luckily I shared them the plan from portal ( that a layman never understands). One of the youngsters there was smart enough to locate the plan in their internal notification. Here comes the next problem, I was one of the initial customers of FTTH in my area and had change my landline number. Now they want to change that again to get internet plan effected ! Being a technical person myself I know that this is not required. I walked to higher official, then he mentioned that it is not required. He made a call to the other person and that for sorted out. I finally got my plan changed after 2 days. Then came other issue. The old modem port support only 100 Mbps ! Then I got my modem changed after going through similar steps ! If anyone has got patience to go through all these steps can enjoy BSNL service. It is like someone using old Royal Enfield. One has to be mechanic themselves 😌.