Hi,
I have had Reliance Wired Broadband for a few years now.
I just wanted to warn everyone intending to take a Reliance connection that internet does not work when there is a power failure, at least in my area. Reliance does not seem to provide battery backup for the necessary infrastructure at their end and hence even if you have your router plugged into a UPS, internet will stop working within 3-4 minutes of power failure.
I have had hell with the nonsensical Reliance customer support for several months now without any resolution. I have reached out to the appellate authority and even the President of customer service's desk and everyone doles out the same useless clueless responses. And sticking to the Reliance tradition, tickets are closed instantly with no resolution. In summary, this is what Reliance has clearly confirmed to me:
[*]Reliance is aware of this issue
[*]This issue has been there for many months
[*]There is no estimated time of resolution and will be addressed as possible
[*]Everybody and not just you is affected, so use internet when it is available
[*]No credit can be given and you will have to put up with it because internet works for sometime
[*]There is no nodal officer/senior appellate authority person in Andhra Pradesh that you can speak to
[*]This information can be shared only orally and Appellate desk can not email with what is being communicated orally
[/list]
I will keep posting more details and the interactions I have had with this bunch of jokers over this thread.
Think twice before you go for a Reliance connection.
Cheers.
I have had Reliance Wired Broadband for a few years now.
I just wanted to warn everyone intending to take a Reliance connection that internet does not work when there is a power failure, at least in my area. Reliance does not seem to provide battery backup for the necessary infrastructure at their end and hence even if you have your router plugged into a UPS, internet will stop working within 3-4 minutes of power failure.
I have had hell with the nonsensical Reliance customer support for several months now without any resolution. I have reached out to the appellate authority and even the President of customer service's desk and everyone doles out the same useless clueless responses. And sticking to the Reliance tradition, tickets are closed instantly with no resolution. In summary, this is what Reliance has clearly confirmed to me:
[*]Reliance is aware of this issue
[*]This issue has been there for many months
[*]There is no estimated time of resolution and will be addressed as possible
[*]Everybody and not just you is affected, so use internet when it is available
[*]No credit can be given and you will have to put up with it because internet works for sometime
[*]There is no nodal officer/senior appellate authority person in Andhra Pradesh that you can speak to
[*]This information can be shared only orally and Appellate desk can not email with what is being communicated orally
[/list]
I will keep posting more details and the interactions I have had with this bunch of jokers over this thread.
Think twice before you go for a Reliance connection.
Cheers.