Vodafone CC is clueless about my 3G data plan status

SVK

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Few weeks back I had complained here about poor customer service by TATA DOCOMO. But my favourite operator Vodafone has turned out the worst.
Yesterday I wanted to activate Rs 99 - 100 MB 3G plan on my Vodafone prepaid. I sent "Act MI100" sms. But I got replay as "RESPONSE_STATUS:1007: MI100 is already active on your Vodafone prepaid". I was surprised, but thought if its active, I would try to deactivate it first, so I sent "Can MI100". I got reply as my request received and status will sent shortly (But I didnt get any update for 2 days now). So I called CC.
First CC girl was totally clueless about 3G, and told me to visit Vodafone store. I again called CC, this time he said that deactivation message was received in their system, and in 3-4 hours my first 3G pack will deactivate, then I can again activate.
I also tried method which our Vodafone bot suggests about complaint form online. After giving complaint online, I got call in 1 hour, but the person said same thing, that my 3G pack will get deactivated, then I can activate 3G pack again.
Today morning I again called CC on direct number for 3G services. But the girl was again clueless saying that I dont have any data plan active, and told me to try *111# (which I had tried already) to check my active data plan. And *111# menu also replied that I dont have any data plan.
But still I am not able to activate 3G plan for MI100 by Rs 99.


I am not sure if Vodafone backend system has gone bad about my 3G data plan status, but their CC are totally clueless, and completely helpless for my issue.

@VodafoneIndia please dont give your nonsense reply
 

SVK

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Did you type "ACT MI100" or "ACT MI102"? The latter is correct.
For my circle its ACT MI100.

@VodafoneIndia, if my 3G is active, why is money getting deducted from my account. I tried just now by browsing Facebook mobile page on my mobile browser, and Rs 0.90 ogt deducted from my prepaid account!
 


amar

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Right SVK, I am also trying since 3:30pm, but just ringing nobody picked up. (+91-20-71716000)(Don't Try on +91-20-71717171)I m facing plan changing issue. --> VF Police 100 to VF Police 100 NEW.
 


SVK

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@VodafoneIndia Thanks for your kind effort. But after 3 days of being offline due to non-availability of 3G on my Vodafone, and no help from any of your CC, I have activated 3G on my Tata Docomo sim. You can relax now, as I won't bother you again.
 

aditya_gilra

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I faced the same problem with vodafone customer care. I have been sending ACT 3G to 111 and 144 for past one month for 3G pay as you go, but it always replies back: "You have already requested. Your application is pending". For past 3 days, I have been calling customer care. First two days they promised me that they have forwarded my case to their supervisor and in 4 hours 3G will be activated. But no sms for activation.

On the 3rd day, they forwarded to technical dept and the guy tried to make me re-insert the sim, etc. But to no avail. Finally I rang up customer care again, and the guy agreed that 3G was not activated on my phone but kept trying to tell me to set my phone to manual and select airtel 3G as they have tie up with airtel (I'm at Bangalore)!

Anyways, I thought that perhaps 3G pay as you go (10p/10KB) may not be available in Bangalore, so I asked the guy yesterday to activate the 7 day data pack (Rs 45) for me. He said it'll be done in an hour. Nothing. Finally after 5 hours, I got a message that my data pack could not be activated as I do not have sufficient balance. But I have Rs 670/- balance in my phone!!!

Vodaphone CC is quite hopeless. I have given up trying to talk to them.

I will go back to my BSNL 3G. Even though connectivity is poor in my area, at least it works and it is cheaper also (4p/10KB pay as you go). The only problem with BSNL sim is that phone goes into invalid sim mode and needs to be rebooted. I tried this on other phones also, and same problem. Another friend who has a BSNL sim in Bangalore says BSNL sims have this same problem.


@VodafoneIndia Thanks for your kind effort. But after 3 days of being offline due to non-availability of 3G on my Vodafone, and no help from any of your CC, I have activated 3G on my Tata Docomo sim. You can relax now, as I won't bother you again.
 

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