@ MAX, my issue wasnt solved by changing the box. He changed it, but it didnt solve the issue. Then they made some changes in their systems may be, which rectified the issue. Never have i faced such issue after this solution.@ Karthik,Movie getting stuck.....hmm, do u have any magnetic thing like Speaker, HDD, or even ur Phone around ur STB? I had placed my external Hard Disk by the side of DVR once & it was getting stuck. Other thing thats possible is that signal might have gone weak. Check out whats the thing!