Very High Pings, Europe & SEA Region.

[Pratik Shivarkar]

Hello, I'm using Tata Indicom Broadband for last 7 years.. It's my only wired connection at home and the only purpose for this connection is for online games so far.Usually I have always had great pings than others, like BSNL, AirTel & Reliance Broadband.For last few days my pings are gone off the charts everywhere, except US East, US West & South American Regions.Currently I'm playing Dota 2, World of Tanks(EU)My older pings to the servers were -WoT USA - 290-320WoT Europe - 170-200WoT SEA - 140-200WoT Russia - 220-280Dota 2 US East - 280-330Dota 2 US West - 300-360Dota 2 Europe - 160-210Dota 2 SEA - 90-200Dota 2 HK & China - 600ms +Yes I was getting 90ms to Singapore server for few months, I was surprised and cross checked it a lot of times.But now everything is ruined and latency is devastating for any competitive game.WoT USA - 290-320WoT Europe - 300-400WoT SEA - 400-600WoT Russia - 350-500Dota 2 US East - 280-330Dota 2 US West - 300-360Dota 2 Europe - 340-400Dota 2 SEA - 550-700Dota 2 HK & China - 1000 ms+Is anybody experiencing same problems with Tata Indicom, my friends with BSNL are still getting their old latencies which are still playable.Usually when game servers have technical problems everyone gets problems, but this time its just me. (My speeds are all fine, I never had any problem with speed.)Please Help, any kind of help.. T_T

 

[svagyan]

Can you post some of the IP addresses that you're pinging? I can check.

 

[Pratik Shivarkar]

Unfortunately I can't provide you Dota 2 Server IPs, as we are connected through Steam Cloud and You can only ping in-game and can't trace-route.I tried using Wireshark to spot their server IP, but there were tons of those.However World of Tanks servers have similar latency like Dota 2...So you can ping those servers.WoT EU - worldoftanks.euWoT US - worldoftanks.comWoT RU - worldoftanks.ruWoT SEA - worldoftanks-sea.comMy main concerns are US, EU and SEA only.Thank you.

 

[svagyan]

These are the ping times - on my Tata Indicom connection on the left, and from my cablewala ISP on the right127 ms 136 ms WoT EU - worldoftanks.eu209 ms 202 ms WoT US - worldoftanks.com126 ms 159 ms WoT RU - worldoftanks.ru295 ms 336 ms WoT SEA - worldoftanks-sea.comI'm on Metro Ethernet.

 

[Pratik Shivarkar]

Your pings are awesome, I didn't even got that close in past.So does it mean I got some problem locally? Will it be resolvable by me or ISP?Can you provide Traceroute to EU & US server?Europe -|------------------------------------------------------------------------------------------|| WinMTR statistics || Host - % | Sent | Recv | Best | Avrg | Wrst | Last ||------------------------------------------------|------|------|------|------|------|------|| 192.168.1.1 - 0 | 6 | 6 | 1 | 1 | 2 | 1 || static23-1.dsl-pun.eth.net - 0 | 6 | 6 | 31 | 39 | 47 | 39 || 202.54.10.36 - 0 | 6 | 6 | 30 | 37 | 49 | 42 || 172.29.250.33 - 0 | 6 | 6 | 41 | 46 | 57 | 41 || ix-0-100.tcore1.MLV-Mumbai.as6453.net - 0 | 6 | 6 | 66 | 70 | 84 | 67 || if-9-5.tcore1.WYN-Marseille.as6453.net - 0 | 6 | 6 | 175 | 179 | 186 | 178 || if-8-1600.tcore1.PYE-Paris.as6453.net - 0 | 6 | 6 | 171 | 176 | 194 | 173 || if-2-2.tcore1.PVU-Paris.as6453.net - 0 | 6 | 6 | 164 | 170 | 185 | 165 || 195.219.241.130 - 0 | 6 | 6 | 312 | 317 | 330 | 315 || xe-0-0-0.muc10.ip4.tinet.net - 0 | 6 | 6 | 322 | 328 | 348 | 323 || bcc-gw.ip4.tinet.net - 0 | 6 | 6 | 329 | 334 | 359 | 331 || te-2-1-cr1-muc.de.bcc-ip.net - 0 | 6 | 6 | 319 | 326 | 343 | 324 || 213.252.176.35 - 0 | 6 | 6 | 316 | 322 | 339 | 322 || uc.worldoftanks.eu - 0 | 6 | 6 | 320 | 329 | 346 | 329 ||________________________________________________|______|______|______|______|______|______|US -|------------------------------------------------------------------------------------------|| WinMTR statistics || Host - % | Sent | Recv | Best | Avrg | Wrst | Last ||------------------------------------------------|------|------|------|------|------|------|| 192.168.1.1 - 0 | 6 | 6 | 0 | 0 | 1 | 0 || static23-1.dsl-pun.eth.net - 0 | 6 | 6 | 34 | 35 | 39 | 35 || 202.54.10.36 - 0 | 6 | 6 | 29 | 35 | 42 | 29 || 172.29.250.33 - 0 | 6 | 6 | 43 | 45 | 50 | 43 || ix-0-100.tcore1.MLV-Mumbai.as6453.net - 0 | 6 | 6 | 59 | 66 | 87 | 61 || if-2-2.tcore2.MLV-Mumbai.as6453.net - 0 | 6 | 6 | 184 | 186 | 191 | 185 || if-6-2.tcore1.L78-London.as6453.net - 0 | 6 | 6 | 186 | 189 | 195 | 186 || No response from host - 100 | 1 | 0 | 0 | 0 | 0 | 0 || ldn-b5-link.telia.net - 0 | 6 | 6 | 302 | 313 | 349 | 302 || ldn-bb2-link.telia.net - 0 | 6 | 6 | 302 | 307 | 315 | 302 || ash-bb1-link.telia.net - 0 | 6 | 6 | 308 | 317 | 346 | 346 || wotus1-slave-123.worldoftanks.com - 0 | 6 | 6 | 296 | 302 | 315 | 301 ||________________________________________________|______|______|______|______|______|______|

 

[Pratik Shivarkar]

Do you think launching a complain can help?There is no problem if you are getting lower latencies with same ISP..Is there anything I can do?PS: I tried to post traceroutes but seems like got moderated.

 

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[svagyan]

Doing a traceroute to the WoT SEA server and comparing routes would be a good first step to see if there is something in your comp causing the problem. Upload a screencap of the traceroute and post the link but elect to not parse links in post.

 

[Pratik Shivarkar]

Here are traceroutesFor EuropeTracing route to worldoftanks.eu [213.252.177.24]over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 27 ms 29 ms 29 ms static23-1.dsl-pun.eth.net [61.11.23.1] 3 29 ms 29 ms 28 ms 202.54.10.36 4 30 ms 33 ms 29 ms 172.29.250.33 5 55 ms 54 ms 54 ms ix-0-100.tcore1.MLV-Mumbai.as6453.net [180.87.38.5] 6 158 ms 159 ms 159 ms if-9-5.tcore1.WYN-Marseille.as6453.net [80.231.217.17] 7 163 ms 158 ms 160 ms if-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6] 8 160 ms 158 ms 159 ms if-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17] 9 296 ms 294 ms 295 ms 195.219.241.130 10 315 ms 313 ms 314 ms xe-0-0-0.muc10.ip4.tinet.net [89.149.187.178] 11 317 ms 319 ms 318 ms bcc-gw.ip4.tinet.net [77.67.67.186] 12 307 ms 304 ms 309 ms te-2-1-cr1-muc.de.bcc-ip.net [212.68.66.129] 13 306 ms 304 ms 304 ms 213.252.176.35 14 304 ms 304 ms 303 ms uc.worldoftanks.eu [213.252.177.24]Trace complete.For SEATracing route to worldoftanks-sea.com [116.51.25.54]over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 29 ms 30 ms 28 ms static23-1.dsl-pun.eth.net [61.11.23.1] 3 28 ms 29 ms 29 ms 202.54.10.36 4 150 ms 154 ms 154 ms 172.31.15.49 5 301 ms 304 ms 303 ms ae-3-68.r02.chwahk02.hk.bb.gin.ntt.net [203.131.241.157] 6 303 ms 303 ms 305 ms ae-0.r21.newthk02.hk.bb.gin.ntt.net [129.250.3.152] 7 341 ms 342 ms 342 ms p16-3-3-2.r20.sngpsi02.sg.bb.gin.ntt.net [129.250.4.21] 8 334 ms 337 ms 329 ms wotsg1-slave-54.worldoftanks.sg [116.51.25.54]Trace complete.

 

[Pratik Shivarkar]

Here are trace-routes

 

[Pratik Shivarkar]

Omg, seems like moderator spammed by attempts of posting traceroutes all at once @_@.

 

[svagyan]

Here are my traceroutes:



and




In your cases, there's a significant lag at the start itself. But even after offsetting those, there's a puzzling increase from your hop 8 to 9 in the EU trace, whereas none for me in hop 9 to 10.

Whereas in the SEA trace, your longer trace is entirely due to the latency difference in getting from Pune to Mumbai.


I suppose it's worth a complaint.

 

[Pratik Shivarkar]

Ok, should I just complain the regular customer care?Do they handle these kinds of technical troubles, because they think If I'm connected to internet I have no problem at all.I just hope they don't tell me to clean my caches and cookies.

 

[svagyan]

First complain to regular customer care. That'll fail but then you can approach the Appellate Authority for your region and petition them. Strictly speaking, your issue isn't really high priority or urgent enough. Ideally, you would want to engage with the competent technical officers but this approach is the best I can think of.

 

[Pratik Shivarkar]

Ok, I'm on to all this stuff.. ~_~God give us strength.

 

[Pratik Shivarkar]

Ok, So at the first I called customer care, twice and I gone through all the delete cookies stuff.
I was totally annoyed and sent a 3 page mail will all the details to customer care email.

1 and a half day later my latency was fixed, like it was before.
and I got this email from customer care.

Customer Service customerservice@tatacommunications.com
10:52 AM (2 hours ago)

to me
Dear Mr. Shivarkar,

Greetings from TATA Communications.
We take this opportunity to apologize for the inconvenience caused to you with regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were.
We have verified your usage with respect to your concern and trust the connectivity is working fine now. If you face any concern, please do revert us snapshot of ping command. We ensure that your concern will be taken care and addressed at the earliest.
Thank you for your time and patience.
For any further assistance, please feel free to contact our customer service in your city, for details of the contact number please visit Tata Communications Internet Services Limited or write to us on customerservice@tatacommunications.com.

Warm Regards,

Dinesh J,
Customer Service Team - SME
Tata Communications Ltd.



So its +1 for Tata communications for now...