I had checked the 'usage' towards the end of June and this is what I found ... please see the attachment. View attachment 181One can notice that the eighth line is repeated and hence I feel I may be docked for about 14MB extra download. Note the totals do not add up also. In any case this is a software blip and as expected the helpdesk is not responding to my email. Has anyone experienced this ... care to share your observations? Subsequently, the modem-router failed and I had to exchange it for a new one ... that is another story ... put up elsewhere. Now I am unable to get any 'usage' info for the previous months either. This is rather strange. I have checked this every day for the past three days and find I am unable to access data for June. Comments?Best wishes.