I think that if you are going to charge the extra usage at the reasonable rates that you mention then you will be trouble free for the most part. However, there are two things you must keep in mind:
1. Computer literacy - There are Viruses and all the different kinds of malware out there and they are more likely to strike the not so knowledgable users. Same goes for wifi hacking etc. You may run into some tricky situations, however, you will be in a better situation because of your reasonable rates. I am telling you that getting a 10000 bill for a 600/month connection is a nasty, nasty shock. You will probably not suffer from this.
Well, considering that there is no over-use charges on any plans, and all data-plans are pre-paid, the possibility of receiving a huge bill would be impossible.
We do this to allow the subscriber absolute control over their monthly spend. If you get a 30GB plan, you get 30GB of usage, and then you'll need to top up your data: the lite-plans don't have over-usage charges either, but the deal is basically the same.
2. Needs vs Wants - I don't know if this is the appropriate way to present it, but you must keep in mind the distinction between necessary utilities and desirable ones. Even for someone like me, an internet connection is nowhere near power, water and telephone connections. Conversely, if the quality of any of these services were to be halved (FUP?), I would be much more angry than if the same were to happen to my net connection.
The Internet is on the way to being "a necessity" - already it seems that there is disadvantage to people who lack access. Granted it's not necessary for life, but it *can* be used to improve the quality of life, education and so forth.
This is going to be another one of your problems. Despite the fact that you have written detailed posts explaining this, people still have doubts. I hope you realise that for many people your unwillingness to clearly specify the limits and restrictions on data usage will be a negative signal. You will look kind of shifty, shady new company who will not take a clear position. Especially since many of these people have dealt with the devious Airtel and Reliance agents. You will have to have really good sales people who will to convince sceptics, unless you plan to deal with them yourself
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You don't understand. The best we can do is recommend to people an "appropriate" plan based on their usage, but at this time, there ARE no limits. If we were going to put limits on our flat-rate plans, it would probably be in the form of traffic-management at peak hours, but otherwise if we put out a solid number, we might as well not have flat-rate plans at all and sell only data-plans.
Personally, I am looking forward to some of the fixed data usage plans with tremendous speeds. Credit/Debit cards should make buying extra data hassle free. I am not in the mood to continue paying 1000/month to Airtel for a very limited 512kbps connection. Can you direct me to a recent post/webpage which has the tentative costs and expected launch time of you services in Delhi?
Yes, we will accept
credit cards. I have just pulled down our pricing brochure until Hayai is ready to launch: estimated timeframe is 3-months after Mumbai but even that date is currently not certain, as some things at my end (in NZ) need to be sorted out: I refer you to here
https://broadband.forum/hayai-broadband/56683-hayai-broadband-faqs/30/#post429623
If people are not so knowledgeable then they will suffer. Company is giving internet, I guess company can just hand them a brochure on how to avoid such situations for the customers own benefit.
Unfortunately it *is* the customers responsibility to keep his or her computer clean and free of malware - we can try and impose a cordon if we notice unusual traffic originating from a certain location, but we can't police everything. As for WiFi, the devices we will give are of course set to WPA2 so WiFi hacking shouldn't be something we have to deal with too often.
Internet Service Providers should be given permission to submit heavy downloader's list to Cyber police.
I mean what the hell do they download, that needs unlimited bandwidth? And they show anger I mean
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Yes and no. Firstly, there aren't really any cyber-police. Secondly, copyright laws in India means that anyone downloading the latest hollywood blockbuster more-or-less isn't breaking Indian law - so why would we violate their privacy and submit their details to any authority if, under Indian law, they haven't done anything wrong?