Unable to use Tata Sky Wifi Remote

[redevpramod]

Hi
I've a Tata Sky HD+ box, and I downloaded the new TataSky App from the AppStore.
The STB is connected to my WiFi router with the TataSky Wifi Dongle.
I am unable to use the feature of WiFi remote provided by the TataSky App.
On trying to connect I get an error '0xfd2002 : Wi-Fi signal not available, Please ensure your TataSky + HD set top box and this device are currently connected to the same Wi-Fi router.'
Has anyone in the forum faced the issue? Any solution?
The TataSky helpline is clueless about this...

 

[madhusudhan7]

Even i've been facing this issue for several days now, i guess this is a Android App specific issue, my friend with iPhone says it working for him - need to confirm again though

 

[redevpramod]

Thanks for the reply, I am facing the issue with my iPhone app, can you please ask your friend if he did some settings on his iPhone or the stb ?Thanks.

 

[madhusudhan7]

He says none, it's in the default settings but he hasn't used it for the last few days. He'll confirm again later today

 

[redevpramod]

Hi
Any updates ?
regards
Redev

 

[kumararvind]

Works fine for me.

 

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[redevpramod]

Hiare you using the WiFi dongle or have you connected the box to the wifi router with a network cable ?Any specific settings required ?thanksRedev

 

[kumararvind]

Hiare you using the WiFi dongle or have you connected the box to the wifi router with a network cable ?Any specific settings required ?thanksRedev
Wifi dongle & no specific setting, just running the app.

 

[redevpramod]

Wifi dongle & no specific setting, just running the app.

That's very strange, as in my case, it appears the App is unable to connect to my WiFi and thus unable to find my STB.

 

[kumararvind]

Uninstall and reinstall the app... At most times it corrects all the problems

 

[redevpramod]

Unfortunately, no luck till now. Will probably need to wait for the next update of the App.
As usual the Tata Sky Helpdesk doesn't have any ideas..

 

[suku_patel_22]

The app is too slow to download the guide.

 

[Paras0710]

Tell me one thing all those who are saying app wifi remote not working are using Netgear router? Asking because i have seen it is not working on my 2 netgear routers but working with D-Link one.

 

[redevpramod]

I am using the Beetel router provided by Airtel... still doesn't work with that...

 

[Paras0710]

Can you tell me exact model and if possible post screenshots of your router's UI so i can help you. After a long time i actually solved this problem with my Netgear router also.