TRAI to All Operators Set Up Complaint Centre & Toll Free Helpline With In 45 Days

mgcarley

Founder, Hayai Broadband
Messages
6,298
The situation for ISPs isn't much better - ARPU (that's average revenue per user, not profit) is around Rs400-500 for most of them, which is why I've been refusing to play the pricing game and just work on delivering a better service.
 

Jaymin

A Big Fan of IBF
Messages
10,009
That shows how price conscious v can get when it comes to services! I wonder how do credit card businesses make profit as well.......most of us prefer to buy cards that have no joining fees, and are free for lifetime. Many hardly default, but they never fail to utilise the credit period granted. While those who do default, dont always pay up the charges.So that makes me wonder that where do their margins come from! :D
 

gopichandpai

Regular
Messages
1,383
If I am not wrong, when you swipe a credit card, the place where you swiped has to pay about 1.5% to 2% of the transaction amount to the credit card bank. I guess that is the reason some merchants charge extra on credit cards.
 


Jaymin

A Big Fan of IBF
Messages
10,009
But that gets offset atleast to some extent by the interest they lose due to ppl utilising their credit period as much as possible!
 

mgcarley

Founder, Hayai Broadband
Messages
6,298
If I am not wrong, when you swipe a credit card, the place where you swiped has to pay about 1.5% to 2% of the transaction amount to the credit card bank. I guess that is the reason some merchants charge extra on credit cards.

On Amex it's up to 6%, which is why hardly anyone uses Amex. Except that their insurance policies totally rule, especially on their higher tier cards.
 

Sushubh

Administrator
Messages
425,633
Location
Gurugram
That shows how price conscious v can get when it comes to services! I wonder how do credit card businesses make profit as well.......most of us prefer to buy cards that have no joining fees, and are free for lifetime. Many hardly default, but they never fail to utilise the credit period granted. While those who do default, dont always pay up the charges.
So that makes me wonder that where do their margins come from! :D

tons of people who use credit card for credit. and i imagine a lot of them pay interest on them. a few would of course default and disappear or settle. and credit ratings would make it harder for people to default. i know a person who took like 4-5 credit cards. use them to the max capacity and then literally disappeared. and some of the cards are on my address (he used to work for us) so i used to get annoying calls from recovery agents. had to disconnect a landline phone because of those calls because they were getting rude and annoying. now i just get some mails on a regular basis from banks asking for settlement. i think he owe various banks around 3-4 lakhs majority of which is interest and penalty.

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On Amex it's up to 6%, which is why hardly anyone uses Amex. Except that their insurance policies totally rule, especially on their higher tier cards.

amex in india does not like people who are not associated with brands and known companies. i tried applying for a credit card (stupid me) and they told me that to get their most basic card i had to have an yearly income of 8L or i need to own a sedan costing around the same. i excused myself. :)
 


Jaymin

A Big Fan of IBF
Messages
10,009
Hehe right....but i wud make a last point in that matter.I think that what Sushubh mentioned is the deciding factor for banks in this business. If they make money thru that route, they stay, else leave.....just like how the our organisation stopped its CC operations here.
 

mehrotra.akash

Regular
Messages
915
If the price for one of the worlds lowest telecom rates is having to pay for customer care enquiries (not complaints, which are currently free :198 on Airtel), its acceptable to me atleast
 

Jaymin

A Big Fan of IBF
Messages
10,009
Many such "Enquiries" have to be done to get clarifications of goof ups done by these companies only. So do u xpect me to pay up, for a mistake done by them? Doesnt that imply that if they do mistakes, they earn more? I guess no business anywhere wud be as rewarding as this......u work efficiently & u earn less. U work hap-hazardly, do mistakes, and u get rewarded!
 

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