TRAI release strict guidelines for activation and deactivation of value added services

  • Thread starter Navjot Singh
  • Start date
  • Replies: Replies 5
  • Views: Views 2,265
Navjot Singh

Navjot Singh

Admin
Staff member
Messages
16,044
Location
Gurgaon
ISP
Airtel
The regulator has made it mandatory for service providers to implement a uniform procedure for taking explicit consent of the consumer for activation of value added service and for deactivation of value added service. As per the new guidelines, VAS activation procedure to include all forms of activations and scenarios – OBD, IVRS, WAP, Mobile Internet, USSD, SMS, Tele-calling and any other mode of activation. The service provider needs to develop a system that has second consent from the customer before activation any value added service.The TRAI has sought a common de-activation procedure using toll Free Common Short Code 155223. (all requests for de-activation to be completed in 4 hours). Moreover, 24hrs before auto renewals of the VAS services, information about renewals has to be provided to the customers, through SMS and Outbound Dialing (OBD).In a major relief to customers, the amount, in case of a wrong activation, should be refunded within 24 hours of the customer's requests. It's notable such customer requests should be within 24 hours for value added services with validity of more than one day and within 6 hours for value added services with validity of one day.“In case of USSD and SMS mode of activation, no activation response time should be greater than 10 seconds and 60 minutes respectively and in case of non-response, the same should be treated as ‘no activation required’.”"Upon activation of VAS service, the de-activation number, the validity of the VAS service and charges for renewal should be explicitly informed."
Source | PDF
Awesome. Well done TRAI.
 
Sushubh

Sushubh

Admin
Staff member
Messages
393,473
Location
Gurgaon
ISP
Excitel
Airtel
Problem is implementation. :(
 
kickass

kickass

Super Adm1n
Messages
1,413
Location
Mumbai
ISP
Mtnl VDSL, Vodafone 3G
they will have to implement it. its mandatory. what choice do to they have ?? !!
 
Sushubh

Sushubh

Admin
Staff member
Messages
393,473
Location
Gurgaon
ISP
Excitel
Airtel
How are they going to monitor the response time and other implementations?
 
madhusudhan7

madhusudhan7

leaguemaddy
Messages
1,809
Location
Bangalore
ISP
ACT 300 Mbps FTTB | Airtel 200 Mbps FTTH backup | Airtel 4g B593 Router | Airtel 4g on Mobile
Hope this gets implemented soon enough, even i was a victim of unauthorized VAS activations several times
 
A

aviral sangal

Senior
Messages
2,575
Location
Noida
ISP
Tikona
Second authorisation has to be third party :D