The compensation will, however, be limited to three dropped calls in a day, Telecom Regulatory Authority of India (TRAI) said in a statement today.
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The compensation will, however, be limited to three dropped calls in a day, Telecom Regulatory Authority of India (TRAI) said in a statement today.
However, the compensation will be given only if the call drop takes place due to the calling party's network and not because of the receiving operator's network.
The Telecom Regulatory Authority of India (TRAI) has said that telecom operators from whose network call is originated will have to compensate customer if the call gets disconnected because of fault in its network.
He, however, added the compensation will be paid only when the call drop happened due to the calling party's network and not on the receiving operator's network.
The NGO Secretary Anil Kumar said that it will be very difficult to verify fault in the network and "practically consumers will not get any compensation. Over one year period, such compensation will not be more than Rs 10 crore across India for one operator".
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Industry body Cellular Operators Association of India, however, estimates that even half of subscriber base in the country reports this problem then outflow for industry will be to the tune of Rs 150 crore per day.
"How can you expect to resolve the call drop problem with local authorities sealing mobile towers? Nearly 350 towers have been sealed in Delhi in the last three weeks and 100 in Mumbai in the last 4-5 months." he asked.
He also said licence conditions do not mandate operators to provide 100 per cent coverage and also inside buildings.
"Even the licence doesn't require me to provide 100 per cent coverage so if call drops happen on the uncovered areas. Why should I be penalised. Why should an operator compensate if call drop happens inside building?" he added.