We have many subscribers which are heavy users and are using more than 500GB per month and we don't do anything to suppress their usage.
We DON'T have hidden FUP policy in place and we don't limit any protocols or types of downloads and we don't lock any accounts.
On the contrary we try to accelerate the content our users are actually downloading most by deploying various CDN and caching technologies.
We have a system that tries to detect abuse, mainly in the sense of Re-selling the internet to multiple homes/users, but whenever we detect such usage - we go to inspect how the connection is being used actually on the registered address and we don't do hidden staff.
I really believe it should be some technical glitch which is resolvable. Have you tried difference Router and PC with your account?
We DON'T have hidden FUP policy in place and we don't limit any protocols or types of downloads and we don't lock any accounts.
On the contrary we try to accelerate the content our users are actually downloading most by deploying various CDN and caching technologies.
We have a system that tries to detect abuse, mainly in the sense of Re-selling the internet to multiple homes/users, but whenever we detect such usage - we go to inspect how the connection is being used actually on the registered address and we don't do hidden staff.
I really believe it should be some technical glitch which is resolvable. Have you tried difference Router and PC with your account?