Received a call today, from the same person who is handling this. I am told to visit the nearest Vi Store so they can register my email address in the portal (after which I will be able to use the Vodafone Super Shield (yesterday they said Cloud Shield) and only the Store will be able to provide me full details. These things cannot be done from home. What about payment receipts? Please visit the Store, they will register the email address and all communication can be done there.
Amazing. Vodafone used to be easy to work with. Why will I risk myself and the people at the Store for Rs 486, considering I know they are not going to return this money to me and this is just an antivirus suite I do not need? Oh well. This is how they are bolstering their revenue from first-time prepaid customers. This does not happen if you are taking a postpaid connection.
I get nice full bars of Vi signal, but the data speed is not as good. Furthermore, I find that people are randomly (and often) unable to hear me. I had to port out of Airtel because of an address issue, so after my 90 days I will port back to Airtel or Jio. I thought Vodafone might not be that bad, but I am ready to give up on this network.
In today's time, they are not providing enough services online.
1. I cannot update my GST online, like I can in Airtel and Jio
2. I cannot convert prepaid to postpaid and postpaid to prepaid like I can in Airtel, I can't recall about Jio
3. For almost every service you require from them save for recharging the account, they are more than delighted to direct you to a Store. They don't care about pandemic that way, happy to risk customers and their own employees.
4. Even with adequate signal and 2 CA (1800+2100) with RSSI -65, RSRP -96, RSRQ -8, SNR is 7.4 dB and I am not getting good data speeds. So, network is of little use to me.
I will port out, and for the relevance of the thread, I cannot recommend Vi unless you are prepared to stroll or drive down to the Store for things that other networks will gladly help you with over the phone or in their app itself. It seems that Vi has taken its pug to heart, this network is better for pet owners, they can take a stroll to the Vi Store at 5:30 PM and get their issues sorted while also walking their pets.