It may sound harsh to some, but the truth is that many services including sun direct are not for the non-technical common man who doesnt know about things like transponders/alignment, longitude, elevation, etc..So lets all spread the info abt how to align the dish urself and how to change the STB settings..The worst is probably over for sun direct, though we may see a lot more changes in the packages in the future. The bosses will realize their mistake once their ARPUs and revenues drop drastically..anyway thats not in our hands..What we can do is help each other and make a network so that we dont have to depend on the customer service for any technical adjustment..The dish is the most important one and needs to be turned just a little[2-3 degrees either way, depending on which side is it aligned right now and a little elevation(turn it up a little)], so it should not be a problem. Even a slight movement can show you the signal[60-70 or even more]. But before that, the STB settings needs to be changed as follows:Just repeating the realignment details for the STB here:Sun Direct Realignment ProcessPlease put Home TP: 12316 H 30000COSHIP (5202 & 5203): 1.Step 1: Go to Installation menu and select “Advanced Installation” option.2.Step 2: Select “Insat 4B/SAT “and press OK on the remote & press Yellow color key to “TP Edit”. (Must to be select satellite No.1)3.Step 3: Press Right Navigation key on the remote for adding “New Parameters”4.Step 4: Enter “New Parameters” like “Frequency, Symbol rate, Polarity”5.Step 5: Fill all “New Parameters” and select OK “Signal strength & Quality “displayed on screen.6.Step 6: Press Red color key to “Searching” all available channels.7.Step 7: After Scanning Press Exit and watch our New channels on “New Satellite”Home cast (5202 & 5203): 1.Step 1: Go to Menu and select “Installation” option.2.Step 2: Select “Manual Scan” and press OK onthe remote.3.Step 3: Pop up window display on the screen “Enter PINCode” default password is “0000”4.Step 4: “Manual Scan setting” menu option belowDish – Don’t changeFrequency (MHz) – Need ChangePolarity – Need ChangeSymbol rate (Msym/s) – Need ChangeModulation – Don’t changePilot – Don’t changeCode Rate – Don’t changeScan Mode – Don’t changeService Type – Don’t changeNetwork Search – Don’t change 5.Step 5: Enter the all “New downlink parameters” using Numeric key on the remote.6.Step 6: In this Menu see the “Signal Status” and “Signal Strength” levels.7.Step 7: Press “OK” key on the remote for “Search” all channels8.Step 8: After scanning its shows “Do you want to save changes” select “Yes” and press Exit.Note: After satellite Migration don’t do Factory default, if customer did kindly follow the same ManualTuning steps again. OPENTEC: 1.Step 1: Go to Menu and select “Installation” option.2.Step 2: Select “Edit TP” and press OK on the remote.3.Step 3: Press Green color key on the remote for adding “New TP”4.Step 4: “New TP” pop up window display on the screen with “Frequency, Symbol rate, Polarity, FEC”5.Step 5: Fill all “New Parameters” and select OK “Signal strength & Quality “displayed on top.6.Step 6: Press Red color key on the remote for “Searching”7.Step 7: After Scanning Press Exit and watch our New channels on “New Satellite”Samsung (P1, P2, P3 & G2): 1.Step 1: Go to Menu and select “Advanced Actions” option and press OK.2.Step 2: Select “Home Transponder Setting” and press OK on the remote.3.Step 3: Pop up window display on the screen “Enter PIN Code” default password is “0000”4.Step 4: “Home Transponder setting” menu option belowNetwork ID – Don’t changeFrequency (MHz) – Need ChangeSymbol rate (Msym/s) – Need ChangeLO Low (MHz) – Don’t changeLO High (MHz) – Don’t changeLNB Power – Don’t changePolarization – Need ChangePosition – Don’t change 5.Step 5: Enter the all “New downlink parameters” using Numeric key on the remote.6.Step 6: Press OK to see the “Signal Status” for new parameters and press exit twice.7.Step 7: Select “Channel Installation” and its shows “Enter PIN Code” default password is “0000”8.Step 8: In this Menu see the “Signal Status” and “Signal Strength” and selected Parameters details.9.Step 9: Press “Red color” key on the remote for “Search”10.Step 10:After scanning its shows “Do you want to save” select “Yes” and press Exit.Samsung HD: 1.Step 1: Go to Menu and select “System” option.2.Step 2: Select “Sun Direct TV Manual Scanning” and press “OK” Key on the remote3.Step 3: “Sun Direct TV Manual Scanning” menu option Listed belowTuner Don’t change Satellite Don’t change Transponder Don’t change Frequency Need Change Symbol rate Need Change FEC Need Change Polarity Need Change Modulation Don’t change 4.Step 4: Fill all “New Parameters” and Its shows “Signal status “displayed on same screen.5.Step 5: Fill all “New Parameters” and Its shows “Signal status “displayed on same screen.6.Step 6: After Scanning its shows “ Search result windows” and press “OK” to confirm.7.Step 7: Press “Exit” and watch our New channels on “New Satellite”.So enjoy Sun Direct Viewing now and do change according to your STB model.