This is a complaint about Tikona Wireless Broadband and see how much frustration a customer would have in selecting this useless service,
1)Jul-2012 i took the Tikona Wireless Brodaband connection for 1mbps speed.2)They did not even get my address proof for the connection. with this itself i should have understood their quality3)After that the speed frequently gets down and i had raised so many complaints and many times i did not even have a connection for almost 10 days. For these 10 days they say they will adjust the bill but for an minimal amount.4)Customer care is another nuisance they dont understand the issue is and they will immediately test our connectivity when server which my modem connects is down and we have to wait for this guys 1/2 an hour as if they are going to solve the issue5)After we raise a complaint they will assign what they call as Engineers who will never come immediately the customer has to follow him after taking leave from office as if they are going to launch a rocket6)So called Engineer visits our site and he will adjust the direction of the equipment in the upstairs and he will check the conection and say everything allright, immediately after he leaves the connection will be slow or even down.7)We have to pay nearly 3000 for 3 months so the reason is after the payment their connection is secured meaning we will not be able to disconnect for 3 months.8)They will install their CPE, the reason for this installation free of cost is to black mail the customer when they ask for disconnection.9)first 3 months i paid i.e, from Jul - Sep 2012. Many complaints and i felt they will correct themselves and paid the second due from Oct - Dec 2012. same result. I called the customer care and made a complaint many times,
they some how convinced me saying it will never happen again.Then i paid my third due from Jan - Mar 2012. same story. i did not disconnect because i thought i will be changing my house so it will be better if i raise a disconnection thinking that they will disconnect immediately since it is wireless. In April 2013, there was no stable connection, called the Customer Care and made a complaint. As usual the so called Engineer did not turn up and i got frustrated i raised a request for disconnection. After the request is raised the Engineer called me for fixing the issue. I told i disconnected and not needed your service. The next day a guy from Mumbai called me and he spoke in my language(for convincing) and convinced me and promised me it will never happen. I did not have a connection for 10 days again.I was not able to disconnect also because i paid the amount for Apr - Jun 2013
mail sent on Apr 6, 2013 for disconnection,===============================================================================================================================================================================================Hi,
I had disconnected my Tikona WI-BRO service on 05-Apr-2013 and i had raised a complaint to the customer care for the same.My Customer Id is 1106902159Name: VijayPlease do not generate bill anymore.
thanks,Vijay.===============================================================================================================================================================================================10)After that also the connection was not stable, it was like if it type mail.yahoo.com, enter my username , password and submit bOOOOOOOOh. it disconnects. Pay my credit card and after entering all the details final step
Boooooooooooooooooh. disconnected. it did not even know whether the payment is made.11)They have crossed the limits and waited for the end of june so that the end of bill date arrives.
Chapter 2 The WORST
1)I had raised a disconnection request again on 23-jun-2013 before 4 days of bill end date(26-jun-2013).This 4 days + 30(or even more) = 36 days i did not claim anything, instead i want this Ghost out of my Home.see the mail they had sent immediately,===============================================================================================================================================================================================Dear Mr. VIJAY S,
With reference to the TT no. 1-2712199844 raised on your Tikona broadband User ID 1106902159, registered against your name,
We tried to contact you on your registered mobile no.9940251959 to address the issue however there was no response from your side.
We request you to provide a convenient date, time and alternate contact number (if any) so that our team can contact you for permanent resolution.
Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on customercare@tikona.in. Our Customer Care associate will be glad to assist you. For
faster access to Technical Support desk, call on 022-40629629* from anywhere in India.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================2)Again they called me asking for the reason. I said i am travelling onsite i need immediate disconnection. This guy was asking me where i am travelling. He don't have any right ask me this question.then he asked me i will give 30 % discount , can you transfer the connection anyone nearby. This is like some rude owners say that if you vacate the house u have a find another tenant. I said i cant do that.I don't know who gave freedom for this guys to ask such a question. he told me send a mail quoting the reason. hello boss why should i send a mail with reason i can send a mail for disconnection thats it, you disconnect, you
doing a public service not a private military rule. i will disconnect the service saying i did not like your name. its my freedom to have or disconnect a service. if i ask for disconnection you have to do it.While getting the connection. they took only 2 hrs for connection even without address proof but for disconnection see the story
I got a mail on the same day,===============================================================================================================================================================================================Dear Mr. VIJAY S,
With reference to the request raised on your Tikona broadband User ID 1106902159, registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging
senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-
instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.
We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection
request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not
recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final
settlement of the account will be done post completion of the above mentioned process.
The activities are summarized against your Service Request Number 1-2712199844, dated : 6/23/2013 09:42:29 AM
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10
3) Suspension of account (last bill cycle) : Day 11 to Day 13
4) Payment of outstanding and return of equipments : Day 14 to Day 16
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to customercare@tikona.in from your registered email id or call 1-800 209 4276 from your
registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be
considered as 'not valid' and thus request may not be processed.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================
2)At that time i was about to travel onsite so i did not even mind about claiming the non-usage, i wanted them to disconnect and take away the equipments. I sent a mail on 24-jun-2013,
===============================================================================================================================================================================================Hi,
i would like to disconnect my tikona wibro service as i am travelling to onsite. I had already raised a request for disconnection on 23-06-2013. Please ask your technicianto get back the installed equipments.
My details,Name : s.vijay.Acc. No. 1106902159
Thanks,Vijay.===============================================================================================================================================================================================3)Two days later another lady called asking for the reason, i told disconnect my service and take your equipments as early as possible as i am going to vacate my house.i told her clearly thet please take your equipments ASAP
and i will pay my dues if any immediately. but really i dont have dues they only have to refund me for non-usage
4)28-jun-2013 i got a mail from them again,===============================================================================================================================================================================================Dear Customer,
We have received a request for disconnection of Tikona broadband service for Service ID 1106902159 which is registered against your name.
At the outset we would commit to make sincere effort to resolve whatever difficulty or issue you may have faced by engaging senior specialist. Your account shall remain under our retention effort for next 10 days to allow us a
fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution
with help ofSpecializedHelp desk as well our field care executives (Tikona SevaMitra).
In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to customercare@tikona.in from your registered email id or call 1-800 209 4276 from your
registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be
considered as 'not valid' and thus request may not be processed.
We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or
disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In
case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount& you will continue to receive bill until you have not surrendered the CPE. Entire outstanding amount shall be required to be paid to
create full and final settlement of account.
The activities are summarized again:
1) Resolution of issues or problem with your cooperation : Day1 to Day102) Formal email or call from your Registered Email or Mobile No.: Day 1 to Day 103) Suspension of account (last bill cycle) : Day 11 to Day 134) Payment of outstanding and return of equipment’s : Day 14 to Day 165) Closure of account : Once activity 4 is completed then within 48hrs the closure
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
Regards,Nilesh Mistari.Customer CareTikona Digital Networks===============================================================================================================================================================================================
5)29-jun-2103 again i sent a mail===============================================================================================================================================================================================follow up mail for my disconnection
Hi, I had made a disconnection request for my Tikona WI-BRO service with acc. no. 1106902159 on 23-jun-2013.23-jun-2013 i got a confirmation call from tikona for the disconnection.23-jun-2013 i got a email from tikona regarding the disconnection24-jun-2013 I had sent a mail from my registered mail id confirming my disconnection.26-jun-2103 again i got a call from tikona and they confirmed for the disconnection and they updated that a technician will visit my home to collect the installed equipments.28-jun-2013 again i got a mail from tikona for disconnection.29-jun-2013 i got a mail with the billing details.This bill should not have been generated as i had already sent a disconnection confirmation from my registered mail id and also through the call.i am not using the Tikona Wi-bro services from 22-jun-2013 and the billing has to be adjusted for the non-usage.There is no more dues to be paid from my side and ask your technician to collect your installed equipments. thanks,Vijay.===============================================================================================================================================================================================6)same day they are sending me a bill to pay the next due. 🙂
7)30-jun-2013 , i got a mail from them,===============================================================================================================================================================================================Dear Customer,
We have received a request for disconnection of Tikona broadband service for Service ID < 1106902159> which is registered against your name.
At the outset we would commit to make sincere effort to resolve whatever difficulty or issue you may have faced by engaging senior specialist. Your account shall remain under our retention effort for 2 days to allow us a fair
chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 2 days we shall seek your cooperation to facilitate a prompt resolution with
help of Specialized Help desk as well our field care executives (Tikona SevaMitra).
We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or
disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In
case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE Entire outstanding amount shall be required to be paid to
create full and final settlement of account.
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
Regards,Sagar Toke.Customer CareTikona Digital Networks===============================================================================================================================================================================================8)01-jul-2013 i got another mail,===============================================================================================================================================================================================Dear Mr. VIJAY S,
We hereby confirm that services for your Account No. 118420867 having User ID 1106902159 has been terminated as on Termination Date : 7/1/2013 01:06:02 PM
We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same.
Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your
action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working
conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.
The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment,
under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.
We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.
If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.
In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.
Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your
address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.
Your registered address according to our records is as below.
Name - VIJAY SAddress - NO.2, DHARMARAJA KOIL STREET, 1ST FLOOR, CAUVERY TEMPLE VIEW APT.,, ALANDUR, 600016 CHENNAI
In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on customercare@tikona.in
within 48 hours along with your User ID and registered mobile no.
Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist
you.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================9)02-jul-2013 i got a mail,===============================================================================================================================================================================================Dear Mr. VIJAY S,
As per your request for termination of Tikona broadband User ID 1106902159, registered against your name, your service has been terminated
Mentioned below are the Full and Final Settlement details for your Account no. 118420867:
Amount Payable :Rs:0.00/-Non - Usage Period :Rs:0.00/-Waiver for Non-Usage Period :Rs:0.00/-Balance Amount Payable :Rs:0.00/-
In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company,
for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the
subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable
for all plans.
We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery. Ignore if CPE is already surrendered.
In case you have any query please feel free to contact us on toll free number 1-800 209 4276 or you can also write to us on customercare@tikona.in.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================10)04-jul-2013 i sent a mail,===============================================================================================================================================================================================Hi, I had received a mail for termination of my Tikona Wibro service on 01-Jul-2013.02-Jul-2013 received a mail for the final settlement and there are no dues to be paid by me.Please ask your technician to collect the installed equipments of Tikona Wibro service from my home. thanks,Vijay.===============================================================================================================================================================================================11)07-jul-2013 i sent another mail for remainder,===============================================================================================================================================================================================remainder mail for collecting Tikona Wi-Bro equipements after termination.===============================================================================================================================================================================================12)10-jul-2013 i got another mail, they used to send the same mail again and again===============================================================================================================================================================================================Dear Mr. Vijay,
This is with reference to your e-mail regarding full and final settlement of your Tikona Wi-Fi Bro account.
Currently your account is not disconnected as we are yet to collect the device from your Premises,
We have forwarded your request to collect the equipment at the earliest and our team will contact you in next 72hrs for an appointment.
We will send our executive to collect all the equipments provided to you by Tikona please handover the same. In event of equipments not being returned you are liable to pay additional charges of Rs. 1500/-.
Also note if you will not receive any call for CPE collection then kindly contact on 7708784337 to. SPS MESH SOLUTION.:- Mr. K PALANISAMY .
At the equipment collection time our team provides one receipt to you for confirmation of equipment collection.
In case equipment has collected, please provide scan copy of cpe removal letter as an attachment in email at customercare@tikona.in for further assistance.
Kindly inform that, you have no dues pending against your account if equipments are collected.
Please feel free to call us at 1800 20 94276 or email us at customercare@tikona.in.
Thanking you and assuring you of our best services.
Regards,Tikona Digital Networks Pvt. Ltd.W: www.tikona.in===============================================================================================================================================================================================13)14-jul-2013 i sent another mail ,===============================================================================================================================================================================================Hi,I have been asking for the past 20 days to collect the installed tikona wibro equipments installed in my premises after termination of services, but still it is not collected by your technician. I will not be responsible for the delay in
surrendering the same.
My user id is 1106902159.Thanks,Vijay.===============================================================================================================================================================================================14)17-jul-2013 i sent another mail ,===============================================================================================================================================================================================hi,
I had called this guy thrice after 72 hrs for collecting Tikona WI-BRO equipments,
"Also note if you will not receive any call for CPE collection then kindly contact on 7708784337 to. SPS MESH SOLUTION.:- Mr. K PALANISAMY".
But he did not turn up.
It's your responsibility to see to that the equipments are collected in time.
thanks,Vijay.===============================================================================================================================================================================================14)10-jul-2013 i got another mail,===============================================================================================================================================================================================Dear Customer,
As per your request for termination of Tikona broadband User ID 1106902159, registered against your name has been terminated.
We have forwarded your request to collect the equipment at the earliest and our team willcontact you in next 72hrs for an appointment.
Also note if you will not receive any call for CPE collection then kindly contact on our ISP which is mentioned below.
At the equipment collection time our team provides one receipt to you for the equipment collection confirmation.
If equipment has collected, please provide scan copy of cpe removal letter for further assistance.
In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company,
for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the
subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable
for all plans.
Pls call our ISP co -ordinator to return our device:-K PALANISAMY 7708784337
We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery.
In case you have any query please feel free to contact us on toll free number 1-800 209 4276 or you can also write to us on customercare@tikona.in.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================15)21-jul-2013 i sent another mail,===============================================================================================================================================================================================Hi,
I had raised disconnection on 22-Jun-2013 and after that i had been asking you to collect Tikona Wibro equipments from my premises many times and still it is not being collected
your ISP co-ordinator whoever you had mentioned had called me on 12-jul-2013 and told he will be collecting the equipments on the same day, the next day i had called him and again on sunday (14-jul-2013) i had called but he is
reluctant to turn up.
19-jul-2013 another guy called me for collecting the equipments and the same story 20-jul-2013,21-jul-2013 i had called him but no response.
It is your responsibility to see to that that equipments are collected in time. It had been almost 1 month it is not collected and i will not be responsible anymore for the equipments for any delay/damage.
thanks,Vijay.===============================================================================================================================================================================================
16)24-jul-2013 i got another mail,===============================================================================================================================================================================================Dear Mr. VIJAY S,
We hereby confirm that services for your Account No. 118420867 having User ID 1106902159 has been terminated as on Termination Date : 7/21/2013 12:03:32 PM
We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same.
Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your
action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working
conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.
The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment,
under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.
We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.
Pls call our co- ordinator to retun our device :_K PALANISAMY7708784337
If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.
In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.
Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your
address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.
Your registered address according to our records is as below.
Name - VIJAY SAddress - NO.2, DHARMARAJA KOIL STREET, 1ST FLOOR, CAUVERY TEMPLE VIEW APT.,, ALANDUR, 600016 CHENNAI
In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on customercare@tikona.in
within 48 hours along with your User ID and registered mobile no.
Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist
you.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================17)25-jul-2013, i sent a mail===============================================================================================================================================================================================Hi,
Reg. my Account No. 118420867, User ID 1106902159.Please refer my below mail reg. collecting your installed equipments.
I had been calling your ISP co-ordinator many times for collecting the equipments but nobody turned up.I am not going to call anymore your technician for collecting the equipments.Do you guys think i don't have any other work apart from calling your technician.To collect your equipments ask your person to fix an appointment with me and collect it.
I had sent a mail asking you guys to collect the equipments on the below dates,24-jun-201329-jun-210314-jul-201317-jul-201321-jul-201325-jul-2013
But you are not responsible enough to collect the same.I will not be responsible anymore for damage/delay of your equipments installed in my premisesMoreover i am going to vacate my house shortly which i had already informed you.
thanks,Vijay.===============================================================================================================================================================================================
On seeing this you can see that they are sending the same mails repeatedly for a month for no reasons making the Customer uncomfortable.
a)They are forcing me to call a guy or a fool whom they outsourced for collecting the equipments. Why should a customer call a guy who will not turn up, even then i did. This is the worst thing making the customer to call a
unknown fool to take the equipments.b)They sent a mail before saying no dues paid, now they are saying the amount is to be calculated actaully this guys have to refund me for the non-usage period.c)They are taking more than 1 month for disconnection but for connection they will take 2 hrs without address proof..d)They send a mail to the customer blackmailing that equipments is not collected need to pay 1500.
As per their mail,
The activities are summarized against your Service Request Number 1-2712199844, dated : 6/23/2013 09:42:29 AM
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10
3) Suspension of account (last bill cycle) : Day 11 to Day 13
4) Payment of outstanding and return of equipments : Day 14 to Day 16
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
from 23/06/2013 + 16 days = 10-jul-2013 the equipments shouls have been collected, they will not collect the equipments and will send mails irritating the customer.The reason for disconnection is i am travelling onsite. What nonsense is the point 1, they will take 10 days to resolve my problem. They should immediately disconnect.
These guys are giving the worst service that any telecom company will give and if we disconnect they will call all nuisance.
Apart from these i made so many calls to the Customer Care to the toll-free which is not easily reachable and many times to their chargeable number in Mumbaii lost my amount paid to themi lost many banking transactions because of the worst service they had providedi am totally stressed by these guys for which I am filing a case for compensation..
1)Jul-2012 i took the Tikona Wireless Brodaband connection for 1mbps speed.2)They did not even get my address proof for the connection. with this itself i should have understood their quality3)After that the speed frequently gets down and i had raised so many complaints and many times i did not even have a connection for almost 10 days. For these 10 days they say they will adjust the bill but for an minimal amount.4)Customer care is another nuisance they dont understand the issue is and they will immediately test our connectivity when server which my modem connects is down and we have to wait for this guys 1/2 an hour as if they are going to solve the issue5)After we raise a complaint they will assign what they call as Engineers who will never come immediately the customer has to follow him after taking leave from office as if they are going to launch a rocket6)So called Engineer visits our site and he will adjust the direction of the equipment in the upstairs and he will check the conection and say everything allright, immediately after he leaves the connection will be slow or even down.7)We have to pay nearly 3000 for 3 months so the reason is after the payment their connection is secured meaning we will not be able to disconnect for 3 months.8)They will install their CPE, the reason for this installation free of cost is to black mail the customer when they ask for disconnection.9)first 3 months i paid i.e, from Jul - Sep 2012. Many complaints and i felt they will correct themselves and paid the second due from Oct - Dec 2012. same result. I called the customer care and made a complaint many times,
they some how convinced me saying it will never happen again.Then i paid my third due from Jan - Mar 2012. same story. i did not disconnect because i thought i will be changing my house so it will be better if i raise a disconnection thinking that they will disconnect immediately since it is wireless. In April 2013, there was no stable connection, called the Customer Care and made a complaint. As usual the so called Engineer did not turn up and i got frustrated i raised a request for disconnection. After the request is raised the Engineer called me for fixing the issue. I told i disconnected and not needed your service. The next day a guy from Mumbai called me and he spoke in my language(for convincing) and convinced me and promised me it will never happen. I did not have a connection for 10 days again.I was not able to disconnect also because i paid the amount for Apr - Jun 2013
mail sent on Apr 6, 2013 for disconnection,===============================================================================================================================================================================================Hi,
I had disconnected my Tikona WI-BRO service on 05-Apr-2013 and i had raised a complaint to the customer care for the same.My Customer Id is 1106902159Name: VijayPlease do not generate bill anymore.
thanks,Vijay.===============================================================================================================================================================================================10)After that also the connection was not stable, it was like if it type mail.yahoo.com, enter my username , password and submit bOOOOOOOOh. it disconnects. Pay my credit card and after entering all the details final step
Boooooooooooooooooh. disconnected. it did not even know whether the payment is made.11)They have crossed the limits and waited for the end of june so that the end of bill date arrives.
Chapter 2 The WORST
1)I had raised a disconnection request again on 23-jun-2013 before 4 days of bill end date(26-jun-2013).This 4 days + 30(or even more) = 36 days i did not claim anything, instead i want this Ghost out of my Home.see the mail they had sent immediately,===============================================================================================================================================================================================Dear Mr. VIJAY S,
With reference to the TT no. 1-2712199844 raised on your Tikona broadband User ID 1106902159, registered against your name,
We tried to contact you on your registered mobile no.9940251959 to address the issue however there was no response from your side.
We request you to provide a convenient date, time and alternate contact number (if any) so that our team can contact you for permanent resolution.
Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on customercare@tikona.in. Our Customer Care associate will be glad to assist you. For
faster access to Technical Support desk, call on 022-40629629* from anywhere in India.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================2)Again they called me asking for the reason. I said i am travelling onsite i need immediate disconnection. This guy was asking me where i am travelling. He don't have any right ask me this question.then he asked me i will give 30 % discount , can you transfer the connection anyone nearby. This is like some rude owners say that if you vacate the house u have a find another tenant. I said i cant do that.I don't know who gave freedom for this guys to ask such a question. he told me send a mail quoting the reason. hello boss why should i send a mail with reason i can send a mail for disconnection thats it, you disconnect, you
doing a public service not a private military rule. i will disconnect the service saying i did not like your name. its my freedom to have or disconnect a service. if i ask for disconnection you have to do it.While getting the connection. they took only 2 hrs for connection even without address proof but for disconnection see the story
I got a mail on the same day,===============================================================================================================================================================================================Dear Mr. VIJAY S,
With reference to the request raised on your Tikona broadband User ID 1106902159, registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging
senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-
instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.
We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection
request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not
recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final
settlement of the account will be done post completion of the above mentioned process.
The activities are summarized against your Service Request Number 1-2712199844, dated : 6/23/2013 09:42:29 AM
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10
3) Suspension of account (last bill cycle) : Day 11 to Day 13
4) Payment of outstanding and return of equipments : Day 14 to Day 16
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to customercare@tikona.in from your registered email id or call 1-800 209 4276 from your
registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be
considered as 'not valid' and thus request may not be processed.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================
2)At that time i was about to travel onsite so i did not even mind about claiming the non-usage, i wanted them to disconnect and take away the equipments. I sent a mail on 24-jun-2013,
===============================================================================================================================================================================================Hi,
i would like to disconnect my tikona wibro service as i am travelling to onsite. I had already raised a request for disconnection on 23-06-2013. Please ask your technicianto get back the installed equipments.
My details,Name : s.vijay.Acc. No. 1106902159
Thanks,Vijay.===============================================================================================================================================================================================3)Two days later another lady called asking for the reason, i told disconnect my service and take your equipments as early as possible as i am going to vacate my house.i told her clearly thet please take your equipments ASAP
and i will pay my dues if any immediately. but really i dont have dues they only have to refund me for non-usage
4)28-jun-2013 i got a mail from them again,===============================================================================================================================================================================================Dear Customer,
We have received a request for disconnection of Tikona broadband service for Service ID 1106902159 which is registered against your name.
At the outset we would commit to make sincere effort to resolve whatever difficulty or issue you may have faced by engaging senior specialist. Your account shall remain under our retention effort for next 10 days to allow us a
fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution
with help ofSpecializedHelp desk as well our field care executives (Tikona SevaMitra).
In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to customercare@tikona.in from your registered email id or call 1-800 209 4276 from your
registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be
considered as 'not valid' and thus request may not be processed.
We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or
disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In
case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount& you will continue to receive bill until you have not surrendered the CPE. Entire outstanding amount shall be required to be paid to
create full and final settlement of account.
The activities are summarized again:
1) Resolution of issues or problem with your cooperation : Day1 to Day102) Formal email or call from your Registered Email or Mobile No.: Day 1 to Day 103) Suspension of account (last bill cycle) : Day 11 to Day 134) Payment of outstanding and return of equipment’s : Day 14 to Day 165) Closure of account : Once activity 4 is completed then within 48hrs the closure
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
Regards,Nilesh Mistari.Customer CareTikona Digital Networks===============================================================================================================================================================================================
5)29-jun-2103 again i sent a mail===============================================================================================================================================================================================follow up mail for my disconnection
Hi, I had made a disconnection request for my Tikona WI-BRO service with acc. no. 1106902159 on 23-jun-2013.23-jun-2013 i got a confirmation call from tikona for the disconnection.23-jun-2013 i got a email from tikona regarding the disconnection24-jun-2013 I had sent a mail from my registered mail id confirming my disconnection.26-jun-2103 again i got a call from tikona and they confirmed for the disconnection and they updated that a technician will visit my home to collect the installed equipments.28-jun-2013 again i got a mail from tikona for disconnection.29-jun-2013 i got a mail with the billing details.This bill should not have been generated as i had already sent a disconnection confirmation from my registered mail id and also through the call.i am not using the Tikona Wi-bro services from 22-jun-2013 and the billing has to be adjusted for the non-usage.There is no more dues to be paid from my side and ask your technician to collect your installed equipments. thanks,Vijay.===============================================================================================================================================================================================6)same day they are sending me a bill to pay the next due. 🙂
7)30-jun-2013 , i got a mail from them,===============================================================================================================================================================================================Dear Customer,
We have received a request for disconnection of Tikona broadband service for Service ID < 1106902159> which is registered against your name.
At the outset we would commit to make sincere effort to resolve whatever difficulty or issue you may have faced by engaging senior specialist. Your account shall remain under our retention effort for 2 days to allow us a fair
chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 2 days we shall seek your cooperation to facilitate a prompt resolution with
help of Specialized Help desk as well our field care executives (Tikona SevaMitra).
We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or
disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In
case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE Entire outstanding amount shall be required to be paid to
create full and final settlement of account.
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
Regards,Sagar Toke.Customer CareTikona Digital Networks===============================================================================================================================================================================================8)01-jul-2013 i got another mail,===============================================================================================================================================================================================Dear Mr. VIJAY S,
We hereby confirm that services for your Account No. 118420867 having User ID 1106902159 has been terminated as on Termination Date : 7/1/2013 01:06:02 PM
We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same.
Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your
action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working
conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.
The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment,
under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.
We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.
If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.
In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.
Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your
address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.
Your registered address according to our records is as below.
Name - VIJAY SAddress - NO.2, DHARMARAJA KOIL STREET, 1ST FLOOR, CAUVERY TEMPLE VIEW APT.,, ALANDUR, 600016 CHENNAI
In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on customercare@tikona.in
within 48 hours along with your User ID and registered mobile no.
Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist
you.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================9)02-jul-2013 i got a mail,===============================================================================================================================================================================================Dear Mr. VIJAY S,
As per your request for termination of Tikona broadband User ID 1106902159, registered against your name, your service has been terminated
Mentioned below are the Full and Final Settlement details for your Account no. 118420867:
Amount Payable :Rs:0.00/-Non - Usage Period :Rs:0.00/-Waiver for Non-Usage Period :Rs:0.00/-Balance Amount Payable :Rs:0.00/-
In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company,
for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the
subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable
for all plans.
We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery. Ignore if CPE is already surrendered.
In case you have any query please feel free to contact us on toll free number 1-800 209 4276 or you can also write to us on customercare@tikona.in.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================10)04-jul-2013 i sent a mail,===============================================================================================================================================================================================Hi, I had received a mail for termination of my Tikona Wibro service on 01-Jul-2013.02-Jul-2013 received a mail for the final settlement and there are no dues to be paid by me.Please ask your technician to collect the installed equipments of Tikona Wibro service from my home. thanks,Vijay.===============================================================================================================================================================================================11)07-jul-2013 i sent another mail for remainder,===============================================================================================================================================================================================remainder mail for collecting Tikona Wi-Bro equipements after termination.===============================================================================================================================================================================================12)10-jul-2013 i got another mail, they used to send the same mail again and again===============================================================================================================================================================================================Dear Mr. Vijay,
This is with reference to your e-mail regarding full and final settlement of your Tikona Wi-Fi Bro account.
Currently your account is not disconnected as we are yet to collect the device from your Premises,
We have forwarded your request to collect the equipment at the earliest and our team will contact you in next 72hrs for an appointment.
We will send our executive to collect all the equipments provided to you by Tikona please handover the same. In event of equipments not being returned you are liable to pay additional charges of Rs. 1500/-.
Also note if you will not receive any call for CPE collection then kindly contact on 7708784337 to. SPS MESH SOLUTION.:- Mr. K PALANISAMY .
At the equipment collection time our team provides one receipt to you for confirmation of equipment collection.
In case equipment has collected, please provide scan copy of cpe removal letter as an attachment in email at customercare@tikona.in for further assistance.
Kindly inform that, you have no dues pending against your account if equipments are collected.
Please feel free to call us at 1800 20 94276 or email us at customercare@tikona.in.
Thanking you and assuring you of our best services.
Regards,Tikona Digital Networks Pvt. Ltd.W: www.tikona.in===============================================================================================================================================================================================13)14-jul-2013 i sent another mail ,===============================================================================================================================================================================================Hi,I have been asking for the past 20 days to collect the installed tikona wibro equipments installed in my premises after termination of services, but still it is not collected by your technician. I will not be responsible for the delay in
surrendering the same.
My user id is 1106902159.Thanks,Vijay.===============================================================================================================================================================================================14)17-jul-2013 i sent another mail ,===============================================================================================================================================================================================hi,
I had called this guy thrice after 72 hrs for collecting Tikona WI-BRO equipments,
"Also note if you will not receive any call for CPE collection then kindly contact on 7708784337 to. SPS MESH SOLUTION.:- Mr. K PALANISAMY".
But he did not turn up.
It's your responsibility to see to that the equipments are collected in time.
thanks,Vijay.===============================================================================================================================================================================================14)10-jul-2013 i got another mail,===============================================================================================================================================================================================Dear Customer,
As per your request for termination of Tikona broadband User ID 1106902159, registered against your name has been terminated.
We have forwarded your request to collect the equipment at the earliest and our team willcontact you in next 72hrs for an appointment.
Also note if you will not receive any call for CPE collection then kindly contact on our ISP which is mentioned below.
At the equipment collection time our team provides one receipt to you for the equipment collection confirmation.
If equipment has collected, please provide scan copy of cpe removal letter for further assistance.
In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company,
for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the
subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable
for all plans.
Pls call our ISP co -ordinator to return our device:-K PALANISAMY 7708784337
We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery.
In case you have any query please feel free to contact us on toll free number 1-800 209 4276 or you can also write to us on customercare@tikona.in.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================15)21-jul-2013 i sent another mail,===============================================================================================================================================================================================Hi,
I had raised disconnection on 22-Jun-2013 and after that i had been asking you to collect Tikona Wibro equipments from my premises many times and still it is not being collected
your ISP co-ordinator whoever you had mentioned had called me on 12-jul-2013 and told he will be collecting the equipments on the same day, the next day i had called him and again on sunday (14-jul-2013) i had called but he is
reluctant to turn up.
19-jul-2013 another guy called me for collecting the equipments and the same story 20-jul-2013,21-jul-2013 i had called him but no response.
It is your responsibility to see to that that equipments are collected in time. It had been almost 1 month it is not collected and i will not be responsible anymore for the equipments for any delay/damage.
thanks,Vijay.===============================================================================================================================================================================================
16)24-jul-2013 i got another mail,===============================================================================================================================================================================================Dear Mr. VIJAY S,
We hereby confirm that services for your Account No. 118420867 having User ID 1106902159 has been terminated as on Termination Date : 7/21/2013 12:03:32 PM
We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same.
Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your
action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working
conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.
The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment,
under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.
We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.
Pls call our co- ordinator to retun our device :_K PALANISAMY7708784337
If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.
In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.
Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your
address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.
Your registered address according to our records is as below.
Name - VIJAY SAddress - NO.2, DHARMARAJA KOIL STREET, 1ST FLOOR, CAUVERY TEMPLE VIEW APT.,, ALANDUR, 600016 CHENNAI
In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on customercare@tikona.in
within 48 hours along with your User ID and registered mobile no.
Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist
you.
Regards,Customer CareTikona Digital Networks===============================================================================================================================================================================================17)25-jul-2013, i sent a mail===============================================================================================================================================================================================Hi,
Reg. my Account No. 118420867, User ID 1106902159.Please refer my below mail reg. collecting your installed equipments.
I had been calling your ISP co-ordinator many times for collecting the equipments but nobody turned up.I am not going to call anymore your technician for collecting the equipments.Do you guys think i don't have any other work apart from calling your technician.To collect your equipments ask your person to fix an appointment with me and collect it.
I had sent a mail asking you guys to collect the equipments on the below dates,24-jun-201329-jun-210314-jul-201317-jul-201321-jul-201325-jul-2013
But you are not responsible enough to collect the same.I will not be responsible anymore for damage/delay of your equipments installed in my premisesMoreover i am going to vacate my house shortly which i had already informed you.
thanks,Vijay.===============================================================================================================================================================================================
On seeing this you can see that they are sending the same mails repeatedly for a month for no reasons making the Customer uncomfortable.
a)They are forcing me to call a guy or a fool whom they outsourced for collecting the equipments. Why should a customer call a guy who will not turn up, even then i did. This is the worst thing making the customer to call a
unknown fool to take the equipments.b)They sent a mail before saying no dues paid, now they are saying the amount is to be calculated actaully this guys have to refund me for the non-usage period.c)They are taking more than 1 month for disconnection but for connection they will take 2 hrs without address proof..d)They send a mail to the customer blackmailing that equipments is not collected need to pay 1500.
As per their mail,
The activities are summarized against your Service Request Number 1-2712199844, dated : 6/23/2013 09:42:29 AM
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10
3) Suspension of account (last bill cycle) : Day 11 to Day 13
4) Payment of outstanding and return of equipments : Day 14 to Day 16
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
from 23/06/2013 + 16 days = 10-jul-2013 the equipments shouls have been collected, they will not collect the equipments and will send mails irritating the customer.The reason for disconnection is i am travelling onsite. What nonsense is the point 1, they will take 10 days to resolve my problem. They should immediately disconnect.
These guys are giving the worst service that any telecom company will give and if we disconnect they will call all nuisance.
Apart from these i made so many calls to the Customer Care to the toll-free which is not easily reachable and many times to their chargeable number in Mumbaii lost my amount paid to themi lost many banking transactions because of the worst service they had providedi am totally stressed by these guys for which I am filing a case for compensation..
