My Service ID No 1105735681
I received the Demand notice from Tikona. My problem is same as stated above by other users. After one year also getting frustrated with Tikona.
Demand Notice
Date: 19th Nov’ 2013
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Sub: Your Tikona Service ID No 1105735681 & Billing Account Number 117213199
Dear Customer,
We wish to draw your kind attention to the following facts:
[*]That Tikona Digital Networks Pvt. Limited is a corporate body duly registered under the Companies Act, 1956, and in business of providing Internet services.
[*]That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you
[*]That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.
[*]In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.3322. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement of Usage from us, you have grossly failed to make said payments.
[*]In addition to above , you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative .
[/list]
Please refer to Para 23 of Terms and conditions of the subscription, an extract is appended below
“In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.
Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.
[*]You are requested to make immediate payment of Rs.3322 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences.
[/list]
[*]You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option.
[/list] You can write to us at our address given below or e-mail to legalcolls@tikona.in or call Mr. Chetan Sharma on 09873253424 / 09899525319 / 09873239807 after making requisite payment.
NOTE: - PLEASE CONSIDER ABOVE NOTE TO AVOID ANY FURTHER ACTION ON SAME.
Yours Sincerely
(Authorized Signatory)
I received the Demand notice from Tikona. My problem is same as stated above by other users. After one year also getting frustrated with Tikona.
Demand Notice
Date: 19th Nov’ 2013
-----------------
Sub: Your Tikona Service ID No 1105735681 & Billing Account Number 117213199
Dear Customer,
We wish to draw your kind attention to the following facts:
[*]That Tikona Digital Networks Pvt. Limited is a corporate body duly registered under the Companies Act, 1956, and in business of providing Internet services.
[*]That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you
[*]That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.
[*]In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.3322. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement of Usage from us, you have grossly failed to make said payments.
[*]In addition to above , you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative .
[/list]
Please refer to Para 23 of Terms and conditions of the subscription, an extract is appended below
“In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.
Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.
[*]You are requested to make immediate payment of Rs.3322 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences.
[/list]
[*]You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option.
[/list] You can write to us at our address given below or e-mail to legalcolls@tikona.in or call Mr. Chetan Sharma on 09873253424 / 09899525319 / 09873239807 after making requisite payment.
NOTE: - PLEASE CONSIDER ABOVE NOTE TO AVOID ANY FURTHER ACTION ON SAME.
Yours Sincerely
(Authorized Signatory)