This is what Myntra did with my friend.
My friend ordered 3 dresses worth 6000 at April End. They had some size or other issues so friend returned them. Everything was going fine by now and Myntra even gave the full amount as cashback. Then she ordered around 13 dresses using the full cashback amount. On the day of delivery, Myntra asked the guy to not deliver anything and took back everything. They blocked the user id without any notification. They even removed one order from the database.
On being contacted they said, we are banning your and your sister's account. Regarding money, our team will give you a NOC in few days and accordingly we will refund your money. When she asked the reason for the ban they pointed her to check 2 vague points on TOC(Can't find anything now) which just said that we can ban you for violating policy.
This was totally out of the blue. Couple of days later she got back the NOC which said you won't get any refund. Basically without giving much of a reason, they forfeited the entire amount. On repeatedly asking they said, your returns had issues so we can't give you any cashback/refund.
They are still not listening to her.
Anyway. While writing this I found a loophole. Their terms of use [Current one] says
Her account was banned first and only when she asked, they told her what had happened.
I am open to all suggestions. What should she do?
This is Myntra for you.
Short version:
My friend ordered 3 dresses worth 6000 at April End. They had some size or other issues so friend returned them. Everything was going fine by now and Myntra even gave the full amount as cashback. Then she ordered around 13 dresses using the full cashback amount. On the day of delivery, Myntra asked the guy to not deliver anything and took back everything. They blocked the user id without any notification. They even removed one order from the database.
On being contacted they said, we are banning your and your sister's account. Regarding money, our team will give you a NOC in few days and accordingly we will refund your money. When she asked the reason for the ban they pointed her to check 2 vague points on TOC(Can't find anything now) which just said that we can ban you for violating policy.
This was totally out of the blue. Couple of days later she got back the NOC which said you won't get any refund. Basically without giving much of a reason, they forfeited the entire amount. On repeatedly asking they said, your returns had issues so we can't give you any cashback/refund.
They are still not listening to her.
Anyway. While writing this I found a loophole. Their terms of use [Current one] says
Her account was banned first and only when she asked, they told her what had happened.
I am open to all suggestions. What should she do?
This is Myntra for you.
Short version:
- They banned her account without giving notice. They even got rid of her sister's account.
- They gave the cashback on returning [which according to their website only happens once they complete inspection.] which they took back again. So now the point of returns having issues is weird and little late.
- No proper reasons were given for the ban. The CS guy when asked that their TOS was a little vague, he just said that those are just clauses.
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