kumararvind
TS + HD
I am getting this message below when i am trying to use anything off the hard drive
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Tatasky hd plus hard disk failure
- Thread starter kumararvind
- Start date
- Replies 41
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tech_enthu
Regulars
I am also getting this message 'disk is powering up from energy saving mode. Please wait' for the past one week. When this message is on, it is impossible to record or view prerecorded channels. Only a hard power off from the main switch and restart cures this, but the problem recurs anytime, even after a day or two.
There is another problem, some channels (random) freeze for a second or two and then become normal. I noticed this initially when recorded programmes were viewed, but now it happens for live views too. With recorded programmes, if fast forward or fast backward is done for 2 or 3 seconds, even the frozen portion becomes normal. Suspect disk is defective. Will contact service soon.
There is another problem, some channels (random) freeze for a second or two and then become normal. I noticed this initially when recorded programmes were viewed, but now it happens for live views too. With recorded programmes, if fast forward or fast backward is done for 2 or 3 seconds, even the frozen portion becomes normal. Suspect disk is defective. Will contact service soon.
ajuravi007
Regulars
I have not faced this problem: getting this message 'disk is powering up from energy saving mode but when i am viewing recorded content on those channels which was migrated to MPEG compression more often the picture gets freezed and i press the rewind button once and press the play button then it comes normal.....tech_enthu said:
tech_enthu
Regulars
None of the buffering functions - pause, rewind, FF work once the 'energy save message' appears. The STB behaves like a standard one; only changing of channels, volume control, seeing channel list etc. work.SVK said:
Have you contacted customer service for this? I face this problem on live channels as well as prerecorded channels. Not always, but often enough to irritate.ajuravi007 said:
kumararvind
TS + HD
If Pause/Rewind is not working, that means HDD is not in action as it is in Power Off state. Still if you are facing Video Freeze issue, then it could be signal issue, or could be issue from uplink side.
it keeps recording the current program which is set through series record but keeps showing the above msg. When hard booted after the program finished (didn't want to spoil the recording) the recorded program played back fine, so should not be a disc failure.
it keeps recording the current program which is set through series record but keeps showing the above msg. When hard booted after the program finished (didn't want to spoil the recording) the recorded program played back fine, so should not be a disc failure.
Sorry, that reply by me was for above post by tech_enthu, not for you (Admin had suggested not to use quote if replying above post :numbness: )kumararvind said:
Your issue seems to be different, since your programme is getting recorded normally. May be you can try to factory reset STB, hopefully it doesnt erase HDD recorded content.
vjprakashbe
Regular
I am facing the 100% exact same problem. But haven't noticed in live views yet. From my understanding it is not a HDD issue, it started from last software upgrade for me.tech_enthu said:
venkat_9099
Tatasky+ User
Yes, it looks like this issue came from the s/w upgrade.vjprakashbe said:
I am also facing this issue and every time I have to restart the STB. Even after changing the sleep settings it still persists.
toakhilesh
Newbie
I am also getting the same error from past few days. Restart is the only way it will function. I though my HDD is going down, but now it looks like a software bug. This come only after the STB is on for atleast a couple of hours.
Will check-back with customer care.
Will check-back with customer care.
tech_enthu
Regulars
Two guys from TS turned up yesterday within two hours of lodging a complaint; saw the message 'disk restarting from energy saving mode', did normal checks - signal strength, master restart - and left without collecting site visit charges. Will report to higher ups.
I can create the problem by putting STB in standby mode (with remote) and restarting the stb after half an hour.
I can create the problem by putting STB in standby mode (with remote) and restarting the stb after half an hour.
pujaari
Newbie
Cant vouch for the (method 2)described below in the link but can be tried at your own risk and see if that helps.http://www.askvg.com/revealing-hidden-secret-service-menu-in-tata-sky-dth-set-top-box/
