manishbhai
Newbie
seems tata n sify will b completely tataed some dayMy observance says that whenever a non-IT manufacturing company ventures out atleast into Telecom/ISP biz/service, trouble is bound to occur(except exceptions like TCS etc...) god only knows why ??? but it holds true. Tata provides BB service through 3 technological branded name ways - 1. Tata Teleservices (DSL technology in some south/central mumbai areas), 2. Tata Indicom (their own ISP through LAN/Ethernet technology network, but which also has less/limited reach/feasibility related to physical cable layout) aka DishNEt DSL as many say3. Tata Vsnl BB, which most of us might be having [ yesss, many, infact most customers like u, might not be aware, but unfortunately & confusingly mistaken for tata indicom (thanks to the same tata guys, who are supposed to intimate the customers), again through the same LAN/Ethernet technology but physical cable & switch connections done by your local cable TV service operator, becos of their prolonged extensive reach since last 20 yrs] So whenever u have any internet problem, it is divided into 2 partsif its an external physical cable connectivity problem outside your home (might be inside also), then your local cable guy will attend it.but if the problem is on your PC, then only the tata indicom guys attend.So this means technical support (TSP) is divided into 2 channels, taking double the amount of time to rectify & u landing up as a frustated n angered customer.Tata is a company known to provide very good professional service @ a cheaper price (most of their non-IT companies like tata power,telco, tata steel. tata motors). but unfortunately doesnt hold true in the above ISP case, which is exactly opposite.Go for only, if u think, u dont have a better choiceMy brother has tata BB thru local cablewallah & he had recently renewed his connection by paying 400 bucks for the plan he opted, which dried out the same day since tata put a web-based login w/o intimating their customers & on calling them up, they say tht u mite have logged in to session entire day !!! bunch of crooks n cheaters, i shud say, mr ratan tata, r u listening ???