samitshankar
Newbie
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Hi,I decided to go for broadband in Trivandrum. Looked at the options but was forced to go with Tata Indicom as the cable operator TCM in my building only permits broadband via Tata Indicom. I called the Indicom contact Shammi who promptly came to collect the forms and cheque. This is where the nightmare began. He told me that he would get the internet up and running in 3 days as the building was already pre-wired. Fair enough, I waited for three days to get the ball rolling. Got a security call from Indicom office. But after the 5th day of inactivity called up Shammi to find out the status of the installation. Will get it by evening, was the reply. Fair enough. I was going to waiting till evening to get the installation. No show. Called again, no reply. Tried 15 times on the phone finally picked up. No apologies but a curt 'Will come tommorow' reply. I told him that I need to know the time when someone is going to come over as I work and wife has to go to my parents place during the day. No time committment. Finally connection man arrived and told me that the wiring cannot reach my computer room and had to shift my computer to another room. Ok, patiently I changed my guest bedroom with my computer room. Then silence from him again. Calling him the next day, no response. Repeated tries got me to him when he said someone will come in the evening for installation, pukka. Evening came and went. No response. No show. No one bothered to come and he obviously didn't bother to let me know that no one will come. On calling him repeatedly, he finally picked up the phone and said that if I want to connection, I have to wait or else cancel the connection. Fantastic service. I called up my bank and stopped payment of the cheque. If this is how they are now, I dread how they will be after I get the connection.TATA INDICOM SUCKS.
