@ Sarahpinto:I was using a modem connection, 64kbps unlimited plan.On 26th Dec., i applied thro their website for a change of plan to 128kbps unlimited (same modem connection) (using Internet Explorer, since firefox and opera dont seem to be vsnlwebsite-friendly)(the online plan changes immediately, but you're supposed to get the bill and speed from the next month)On 1st Jan, i got a bill (online) dated 28th dec, for the month of Jan for 128kbps.I called up Customer Care and complained that though i was billed, i hadnt received the 128kbps speed. They said they'dlook into it andgave me a complaint number.On 2nd Jan, the people (who work with the servers i think) call me up and ask if there is any problem, but the speeds had been changed to 128kbps by then.Thats the entire thingy.