Ok so I called the LCO and asked him nicely explaining that I had paid for the darned
ONT and do not expect to be locked out of it. Gave him an assurance that I won't mess with the settings and he said it is
[email protected] just as he said before..but the secret is that the ONT has a mobile page and a PC page after you login. A link is given at the bottom left of the screen. You need to make changes? Go to the PC page and try and use a desktop browser...sometimes mobile browsers do not display the fields properly. Will try it out with my
laptop. If it doesn't work then I'll call him back.