@PhilipTombing hope your issue get resolved. do share with us the steps taken to rectify the issue. 🙂 good luck
bro what is line change , is it done from exchange side ?@PhilipTombing your issue is on exchange end.
The line rate for you is just over 1Mbps and this is the reason for such slow speeds.
Talk to your local JTO and ask them to update your port speed on exchange end.
Also try and see if you can get a line change to improve values for SNR