Sify Broadband Customercare-really Funny

boygr8

Regulars
[OP]
Regulars
Apr 3, 2005
1,923
15
Here's my recent communication with Sify's Customercare
It lloks like they either have robots who just reply based on identifying some keywords or their customercare is full of morons.


Here's My Original Mail:

> > > > > I would like to ask why dont u introduce Night unlimited on ur
> > > > > 1Gb/1month/256 kbps pack. Most other ISPs like Airtel ,MTNL,BSNL
> > > offer
> > > > > night unlimited with 1 GB daytime data limit.
> > > > > Just a suggestion......

Their Reply
On 10/7/06, customercare@sify.com wrote:
> > > > Dear Sir/Madam,
> > > >
> > > > Thank you for writing to Customer care.
> > > >
> > > > With reference to your mail,we request you to kindly visit
> > > > www.sifybroadband.com for the current plan tariff and it's features.
> > > >
> > > > Thank you for giving us an opportunity to serve you !
> > > >
> > > > Warm Regards
> > > > Chandramouli R
> > > > Customercare@Sify
> > > > ISO 9001:2000 certified
> > > > Have a nice day !

My reply
Your reply is just out of sync with my question.
> > >
> > > I am giving u a suggestion and u r redirecting me your tariff plans
> > > page.
> > >
> > > Do you even bother to understand your customers' feedback?
> > >

Their Reply
On 10/8/06, customercare@sify.com wrote:
> > Dear Sir/Madam,
> >
> > Thank you for contacting Sify Customercare.
> >
> > "It was a pleasure to receive a mail from you. The mails that we receive
> > from valuable customers like you enable us in setting higher and newer
> > goals.
> > We, unfortunately, will not be able to give you any dates for the launch of
> > our 512 KBPS services . But we assure you that whenever we do so, you will
> > definitely be informed by us."
> >
> > Kindly accept our apologies and treat this experience in isolation and not
> > reflective of the service standards we are known for.
> >
> >
> > Thank you for giving us an opportunity to serve you !
> >
> > Warm Regards
> > S Krishnan

My reply
Mr Krishnan, I am finding it really funny that replies from your side
> are totally out of context of my questions/suggestions. It looks like
> either your or my English is very bad.
>
> I never ever asked about any 512 kbps plans.( also I i find it strange
> that u write KBPS instead of kbps which carries entirely different
> meaning)
>
> Anyways, my sugestion is try to read your customers' mails slowly and
> try to comprehend then and then reply.

waiting for their next reply

:lol:
 

boygr8

Regulars
[OP]
Regulars
Apr 3, 2005
1,923
15
Yes it could be a bot......coz it looks like replies are already made and reply is sent on basis of a few keywords.
 

agent

Newbie
Regulars
Jul 11, 2005
75
0
the ppl who answer the queries are from HR dept and not technical...................dont expect them to know the diff between Kbps and KBps
 


spdf

Newbie
Regulars
Dec 14, 2005
74
0
But being a customer care representative of an Internet Service Provider, they ought to know the difference between KBps and Kbps..:)