Sick of calls from IMRB

amit_dp

Regulars
[OP]
Regulars
Aug 19, 2006
770
24
Guys,Im really sick of getting calls from "IMRB International" for feedback on Airtel's services .. I have told them politely .. yelled at them .. threatened to complain about them .. but they call me almost every day .. really sick of them .. Unfortunately these calls do not come under DND ... and as such DND itself is in pathetic state ... suggestions for getting rid of these calls .. ?
 

Topweb

Regular
Nov 18, 2007
800
78
I worked with IMRB for around 2-3 moths and did door-to-door surveys for them in 1991 summer vacations. IMRB was handling a project of Indian Oil Corporation and we had to visit the homes of 30,000 of Indian Oil's kitchen Gas (LPG cylinder) customers about their experience with the service of gas agencies/distributors. At that time I was very poor, that is to say the least. Industries like IT or BPO didn't exist at that time so there were not many options for making money available. Most of Indian Oil's customers were highly dissatisfied with the gas agencies due to issues like late delivery of gas cylinders and we (IMRB's employees) were abused by many of those customers for no fault of ours.Now it appears that IMRB, which is a market research company, has been hired by Airtel to do customer feedback studies. If you don't like IMRB's phone call then just politely tell them at the start of call that you don't have time and hang up. Most likely IMRB's project will be over in 2-3 months when they would have surveyed the required number of customers and then they will be gone. No use yelling on them and such. Provided you can spare some time, another better option will be to give them grossly negative feedback about Airtel's services and may be that will help the company understand that they have issues.
 

mhsabir

Xclusive
Regulars
Oct 7, 2006
19,739
2,587
Chennai
Speak to them only in a foreign language - Learn a couple of lines from google & keep repeating them :D .. They should remove you from their calling list.
 


amit_dp

Regulars
[OP]
Regulars
Aug 19, 2006
770
24
Now it appears that IMRB, which is a market research company, has been hired by Airtel to do customer feedback studies. If you don't like IMRB's phone call then just politely tell them at the start of call that you don't have time and hang up. Most likely IMRB's project will be over in 2-3 months when they would have surveyed the required number of customers and then they will be gone. No use yelling on them and such.


Initially I was very polite .. but the keep calling every other day .. so finally lost my patience
 

bbfreak

Regular
Regulars
Aug 6, 2011
144
0
this worked for mecalled cc and told them i want to surrender connection.... when retention dept called that reason for surrendering is why airtel comapny calls me about bill reminders and other tele-market calls(in your case IMRB)call stopped, received IMRB questionnaire through email
 


amit_dp

Regulars
[OP]
Regulars
Aug 19, 2006
770
24
Just tell them you work for a telecom company and they won't call you again!

Why is tht ??

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this worked for me

called cc and told them i want to surrender connection.... when retention dept called that reason for surrendering is why airtel comapny calls me about bill reminders and other tele-market calls(in your case IMRB)

call stopped, received IMRB questionnaire through email


Yeah thought of this .. just too occupied to give those jerks a call .. BTW .. already recd their questioner in mail and marked it as SPAM :)
 

gopichandpai

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Jul 2, 2008
1,383
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amit_dp said:
Why is tht ??

Because they don't ask questions to those who are already in telecom company. May be because the person working in other telecom company may not give honest feedback