^If Reliance is advertising 1mbps, they're saying 1 megabit per second is the speed. The calculation as to what you will get according to your computer (which is measured in bytes) is 1024/8, or 128kbps or 128 kilobytes per second.Unfortunately, there are 2 units of measurement involved which are very similar, usually written with the same 4 letters abbreviation (without distinguishing which ones are supposed to be capitalized), and it confuses a lot of people.If, however, you go to some speedtest site (the most common being speedtest.net) and only get 0.10mbps, then you have cause to complain.