Reliance Jio Fiber Landline Dead

[Dhiraj]

My landline number has gone dead since a day. There's no dial tone. My gigafber ONT is working fine and so is the internet.

 

[lucifer]

My landline number has gone dead since a day. There's no dial tone. My gigafber ONT is working fine and so is the internet.

Are you using the default DNS of Jio or third party DNS? VoIP of Jio doesn't with third party DNS.

 

[Dhiraj]

I have never fiddled with any of their settings. It was working fine all these days and suddenly went dead without me doing anything. Raised a complaint, lets see when they resolve it.

 

[ap99]

No use of raising a complaint. The Jio engineers are not capable of solving issues related to landline. They are only able to help with a router issue (hopefully).

 

[ap99]

My landline number has gone dead since a day. There's no dial tone. My gigafber ONT is working fine and so is the internet.

Do incoming calls work?
What message do you get when you dial from your mobile to your Jio landline?

 

[ijsa]

I have never fiddled with any of their settings. It was working fine all these days and suddenly went dead without me doing anything. Raised a complaint, lets see when they resolve it.

try restarting/ resetting your ONT+ Router...

 

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[yougotmehere]

I have never fiddled with any of their settings. It was working fine all these days and suddenly went dead without me doing anything. Raised a complaint, lets see when they resolve it.

If you have the black or newer Router. You need to Reset that. Jio engineers also seem to be troubled by this sorcery. I heard their tales when they came last week for the visit. The easiest solution they recommend is to just reset it and revert back to the last firmware. Auto firmware upgrades seem to be the problem as per them.

 

[Dhiraj]

I just rebooted my ONT and the landline dial tone came back. It’s working fine how. The dumb customer care couldn’t suggest this to me !

Thanks @yougotmehere , @ijsa and @ap99 for helping me out.

 

[Hell]

Are you using the default DNS of Jio or third party DNS? VoIP of Jio doesn't with third party DNS.

Thanks bro I had this Prblm i had changed dns to 1.1.1.1(cloudflare) thanks I was confused

 

[nitin3]

No use of raising a complaint. The Jio engineers are not capable of solving issues related to landline. They are only able to help with a router issue (hopefully).

yeah you are correct. Im facing this issue for past 1 month.
Did it resolved for you ? If so please suggest me what to do.

 

[nitin3]

I have never fiddled with any of their settings. It was working fine all these days and suddenly went dead without me doing anything. Raised a complaint, lets see when they resolve it.

did it resolved for you ? if so please suggest me what to do
im facing this issue for past 1 month Jio fiber team is not helping for this issue.
Please help

 

[ap99]

@nitin3 Just try restarting your router. It works most of the times.
And make sure you have not changed the DNS. If you have changed then landline won't work.

 

[nitin3]

Thanks for your reply @ap99

1. I have restarted many times but still voice call not connecting.
2. I have set DNS as "Get dynamic from ISP" in my Jio router. Also i tried setting static primary DNS as 1.1.1.1 and secondary DNS as 1.0.0.1 and another variant as primary DNS as 8.8.8.8 and sec DNS as 8.8.4.4

But voice call not worked.
Please suggest any other options to resolve this

 

[ap99]

I have the DNS set to 'Use DNS Proxy'. This is the default setting I think. You can try setting that as well instead of 'Get dynamic from ISP'.
Also 1.1.1.1 is the DNS for Cloudflare and 8.8.8.8 is the DNS for Google. So if you use any of those, landline won't work.

 

[nitin3]

Yes i also can see that option "Use DNS Proxy" if i set this and click on save it says "Invalid Primary DNS IP address. Please enter a value between 1 - 223 for octet 1".

Can you pls let me know what dns should i set for both primary and secondary DNS