Reliance Jio Fibre Broadband (FTTH) Problem: Unidentified Devices connecting to ONT device (Jio Fibre Router)

mayank yadav

Member
Messages
426
Location
Gurgaon
How can it be possible that you don't have access to the router? Anyways a few tips to secure your network is to change your password and ensure that you are using WPA2
security protocol with AES encryption. You can find this in the router's wireless settings. Also ensure that you disable WPS key. Hiding your SSID will not really make a difference. But if you want to go a step further then setup mac-filtering.
 
Last edited:

Zexen

Member
Messages
256
Dont broadcast SSID and limit the number devices connected the router by selecting the number of devices you have at home.
 

varkey

Active Member
Messages
979
^ The second part doesn't necessarily help, it would just prevent his genuine devices from connecting if at all some other devices have connected already.

Perhaps it would be better to put a MAC address white list, so only devices with the white listed MAC address can connect.
 


Smh

Well-Known Member
Messages
1,335
if you try to login to router what error msg you get ? or you don't have login details ?
 

Smh

Well-Known Member
Messages
1,335
I googled and found these default login details for jio router Web UI

user: admin
pass: Jiocentrum

and if you cannot access your router , how jio customer care wanted you to block device and change password ? as mentioned in OP
 

socrates

Well-Known Member
Messages
3,295
Location
@socrateszero
HI! Thanks for the prompt reply.
I would surely like to share the SMS, but I don't know how to upload the screenshot here.

There is no UI showing devices which are wirelessly connected.

UPDATE:
An engineer came over to fix the problem today. He did a factory reset, solved the connectivity issue, so the internet is working fine now.
He helped me change the wifi SSID as well as the password by accessing the router settings (which apparently I could access only through his phone and not using my Macbook. On inquiring, he said only authorized devices like his can access the router settings)

This change of settings have not worked and the unwanted devices are still getting connected.
I connect to my modem using http://192.168.29.1/ in my browser (Windows 7) Username is admin & Paswd is Jiocentrum (This mentioned in the small booklet given in the box)
 


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