City : HyderabadPackage: changed between night300kbps, 500 onlinespeedselect, 100kbps unlimited.+ landlinephone.Cost per month: 1000 plus.. I'll list negative points firstNegative ppoints: 1)Wiring is very bad.. Only phone will work most of the time. 2) every time I call Customer care, they say,"sir, our job is done, we forawrded your complaint ot technical section..(which has no technicians)" 3) same status at customer care for 3weeks.(Ihad to switch to sify temporarili,my previous ISP) 4) Finally a local technical guy comes, says minor problem near their box, and problem never repeats, .(he means never repeat this day), I lost my connection the next day.. 5) If we call the customer care, he will give us all the gyan about ipconfig, and turning on the modem. 6) Billing: No online CC payment. If i go to a reliance webworld express center, they will fell like any thing.. i dont know but it will take atleaast 20 mins to come out of their office.7) Definitely i missed something.. (i forgot now, Coz I took BSNL Broadband now, and i'm feeling like heaven..just contrast)Positive points:1) I had improved my communiction skills, i had to call CustCare daily,almost2) I had realized that, i shud never go by a brand name, but should check the facts first. Reliance taught me a great lesson.General View: I happy with BSNL, with 1.5 GB usage limit, and night free usage,i'm downloading almost 45GB a week. I suggest the present Reliance users to get a BSNL Connection,