RailWire/RailTel Review (Odisha)

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Got RailTel/ Railwire installed right after lockdown happened back in Dec, 2020. As I needed to game in peace and have a better internet connectivity than Jio 4G and was sure that our household data consumption would increase, along with my online classes, initially took up the 100Mbps, 300GB plan for 1180 per month.

I don't really have screenshots or images for proof in every section but I will try to provide the same wherever possible.

I will be dividing the review into 3 sections resembling the Upstream providers at the time of that specific Review.

Vodafone

I got them when they were on Vodafone upstream, absolutely abysmal Ping times and speeds, barely playable for CS getting a pings anywhere from (110 - 160) to both Bombay and Chennai servers.
Google, Amazon, anything when compared to Jio 4G would be loading slower in comparison. Speedtests to even their own servers would suffer from packet loss and speed drops (although this most probably isn't vodafone's fault). It was really bad, kinda worse than BSNL.

Gaming was again a train wreck, having strict NAT and bad latency to every game server imaginable (nothing being under 100ms).

At this time, I was being routed through using their Kolkata NOC, getting 6ms to their Kolkata NOC.

But this didn't last long as around the same time (within a week of me getting the connection), they changed upstream providers.


Airtel

The absolute best experience I had with RailTel was when they had AirTel as their upstream provider.

Everything was just so smooth, fast and reliable. I click on a website and it would load no matter what, nothing was blocked.

Was still on the Kolkata NOC (6ms to their Kolkata Server), still had strict NAT but atleast Dedicated server games were having great pings.

Latency (Kolkata NOC)

The ping times improved significantly and were as following:-

Mumbai:- 30 - 40ms (Almost every server in Mumbai). These pings were a first for me and I was getting these pings to almost every server in Mumbai/Navi Mumbai. Every game server would yield the same results which were situated in Mumbai.
Kolkata:- 6 - 12ms to almost every provider, probably peered with AirTel, but this wasn't really of any use as Kolkata didn't serve much of a purpose in the usage of the connection.
Chennai:- 40 - 45ms
Singapore:- 65 - 70ms.
EUW:- 175 - 190ms
Russia:- 160ms

Speeds (Kolkata NOC)

Download and Upload speeds to Steam, Google and Netflix were double of the plan speed, and usually every other download source would either give the plan speeds or above plan speeds, and barely have any impact on the Loaded latency while fully saturating the connection, and having a packet loss of 1 - 2% while at it.

Gaming (Kolkata NOC):- Only games I used to play at this time was League of Legends on EUW server and CSGO on Indian servers, they would have the same pings as stated above.

Also would like to add that when other people were facing slow upload speed problem on Windows 10, I did not face any such problem, ever.

Now comes the best part when they changed their gateaway server to Hyderabad.

After a month or two all customers from our State were now being routed through Hyderabad instead of Kolkata(14ms being the best ping observed to their Hyderabad server at this time), and I'm glad they did this, this was the best period I had ever used their services.

Latency (Hyderabad NOC)

The Ping times improved even further and many things became even better and more responsive:-

Mumbai:- 30 - 35ms.
Kolkata:- 32 - 35ms(only to their server, just mentioned as I did above as well, but Kolkata doesn't really serve much purpose here)
Chennai:- 22 - 25ms (every server situated in Chennai would yield these ping times, Airtel, Jio, Tata, Local ISPs, game servers)
Singapore:- 50 - 55ms (same story here, would get these ping times to almost every servers situated there, be it a VPN server or a game server)
EUW:- 180 - 200ms (this did get a bit worse but it didn't really matter for me anymore).
Russia:- 140ms

Speeds (Hyderabad NOC)

Same story as Kolkata NOC, double the speeds to Steam, Google and Netflix, others downloading at either same speed as the plan or a bit above the advertised speeds, with the same negligible 1 - 2ms increase in Latency while downloading and saturating the connection, with same 1 - 2% packet loss.

Gaming (Hyderabad NOC)

NAT was changed to Moderate and was starting to get around 30 - 35ms ping to CSGO Bombay servers ,Valorant servers and BF4 servers, while having 22 - 26ms to CSGO Chennai Servers, alongwith getting 50 - 55ms to most Singapore based servers (For CSGO, Valorant, BF4, Garena LoL.)
As NAT was moderate now, finding games in Tekken 7 was a cakewalk, always matching with players and having 4 bars or above.

This was also the time when I got in torrenting (both public and private) and started data hoarding and archiving stuff, used to saturate the connection speed and most of the times getting 10 - 15 mbps more than advertised (you would not see this increase in speedtests but when actually downloading stuff it did give some boost, would even seed without having a public IP (reasonably well), there was no blocking of UDP or TCP ports as such observed in Excitel, but to kick it a step further I purchased a VPN with port forwarding, Mullvad to be specific, used a bit of TorGuard before them too alongwith ProtonVPN, but settled with Mullvad because of pricing and privacy.
Using their Singapore, Netherlands, Frankfurt, London servers would get great speeds both upload and download, but initially there was a time where the upload speeds did suck (was RailTel's fault). But it went pretty smoothly for the most part.

It's late 2021 and they are adding customers like crazy, saturating their uplinks and this is where Jio stepped in.

Jio

Not the worst but Latency mainly, to every server, be it local or international, even their gateaway (Probably not Jio's fault but it did go up when they switched providers) went up to some extent (with the exception of European servers which saw a reduction of 10 - 15ms).
Site blockings were common and the time it took to open a site was also increased noticeably, Packet losses started occuring in games and most of the games felt really unresponsive coming from sub 40ms latency (Valorant mainly, it really does feel different going from 32ms to 50ms, 50ms ain't bad really but Valorant does feel worse when you start to hit 50 - 60 territory and when you have experienced 30 - 35ms before.)

For the most part, it is just like using a Jio connection, except you can have your own ONU and Router.

Latency

Gateaway (Hyderabad):- 24ms (Used to be 14ms before).
Mumbai:- 55 - 70ms, with the exception of i3d.net which hosts Discord servers having anywhere around 45 - 60ms.
Chennai:- 33 - 36ms
Singapore:- 66 - 250ms, some servers just went poof with the ping times.
Netherlands:- 168 - 180ms

Cloudping Results
AWS

Source

DigitalOcean and IBM Cloud

Source

Linode and OVH Cloud

Source

Speeds

Currently using 50Mbps 3000GB Plan for 588.82 PM.

In general speeds are now around the plan speed or under it, no more double speeds to any service.

Tata Play Fiber Mumbai


Source
Tate Play Fiber Chennai


Source
31173 Services Amsterdam


Source
Singtel Singapore


Source
M1 limited Singapore


Source
Fast.com (Netflix)

Source

Railtel Hyderabad Gateaway


Source
Gaming
Gaming in general has gone really downhill, with CS getting around 50 - 70ms to both Bombay and Chennai servers, have to keep max dedicated ping around 70 so often I get matches in Singapore servers. Valorant hitting 50 - 60ms. Tekken 7 getting matched with opponents takes infinitely long, bars dropped to 3 if they were 4 before.

I don't game much anymore because of friends not willing to do the same, so not many results to be provided.
 
DNS Queries
Used to be around 22 - 23 ms to both Google and Cloudflare DNS and 50 - 55ms to Quad9 Dns while AirTel was the upstream provider.

Current Situation:-

Ping

ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=32ms TTL=51
Reply from 8.8.8.8: bytes=32 time=32ms TTL=51
Reply from 8.8.8.8: bytes=32 time=33ms TTL=51
Reply from 8.8.8.8: bytes=32 time=32ms TTL=51

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 33ms, Average = 32ms

ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=33ms TTL=48
Reply from 1.1.1.1: bytes=32 time=32ms TTL=48
Reply from 1.1.1.1: bytes=32 time=32ms TTL=48
Reply from 1.1.1.1: bytes=32 time=32ms TTL=48

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 33ms, Average = 32ms

ping 9.9.9.9

Pinging 9.9.9.9 with 32 bytes of data:
Reply from 9.9.9.9: bytes=32 time=67ms TTL=46
Reply from 9.9.9.9: bytes=32 time=66ms TTL=46
Reply from 9.9.9.9: bytes=32 time=67ms TTL=46
Reply from 9.9.9.9: bytes=32 time=67ms TTL=46

Ping statistics for 9.9.9.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 66ms, Maximum = 67ms, Average = 66ms

Trace Route

tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router
2 2 ms 1 ms 1 ms 100.103.128.1
3 23 ms 23 ms 22 ms 172.31.110.240
4 23 ms 22 ms 24 ms 172.31.101.6
5 24 ms 23 ms 23 ms 172.31.200.9
6 23 ms 23 ms 23 ms 172.31.200.180
7 * * * Request timed out.
8 43 ms 22 ms 22 ms 172.31.200.131
9 23 ms 23 ms 23 ms 100.100.107.94
10 23 ms 22 ms 22 ms 172.31.180.244
11 * * 32 ms 172.31.200.130
12 31 ms 32 ms 31 ms 172.31.200.122
13 32 ms 32 ms 32 ms ws135-195-133-112.rcil.gov.in [112.133.192.135]
14 33 ms 33 ms 33 ms 142.251.227.213
15 33 ms 32 ms 33 ms 216.239.54.159
16 31 ms 31 ms 31 ms dns.google [8.8.8.8]

tracert 1.1.1.1

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router
2 1 ms 1 ms 1 ms 100.103.128.1
3 24 ms 23 ms 23 ms 172.31.110.240
4 28 ms 22 ms 22 ms 172.31.101.6
5 23 ms 23 ms 22 ms 172.31.200.9
6 22 ms 22 ms 22 ms 172.31.200.180
7 * * * Request timed out.
8 23 ms 23 ms 22 ms 172.31.200.131
9 22 ms 22 ms 23 ms 100.100.107.94
10 23 ms 31 ms 39 ms 172.31.180.244
11 31 ms 31 ms 31 ms 172.31.200.130
12 31 ms 31 ms 32 ms 172.31.200.122
13 32 ms 32 ms 48 ms 115.247.84.61
14 33 ms 33 ms 34 ms 172.16.5.85
15 33 ms 33 ms 33 ms 172.16.5.85
16 * * * Request timed out.
17 * * * Request timed out.
18 34 ms 33 ms 33 ms 49.44.220.131
19 33 ms 33 ms 32 ms one.one.one.one [1.1.1.1]

tracert 9.9.9.9

Tracing route to dns9.quad9.net [9.9.9.9]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router-90c75778fd394b513fe9a73a77ff5cbf [10.13.37.1]
2 1 ms 1 ms 1 ms 100.103.128.1
3 23 ms 23 ms 23 ms 172.31.110.240
4 23 ms 23 ms 23 ms 172.31.101.6
5 22 ms 22 ms 23 ms 172.31.200.9
6 23 ms 22 ms 23 ms 172.31.200.180
7 * * * Request timed out.
8 23 ms 23 ms 23 ms 172.31.200.131
9 23 ms 22 ms 22 ms 100.100.107.94
10 23 ms 22 ms 22 ms 172.31.180.244
11 * * * Request timed out.
12 31 ms 32 ms 31 ms 172.31.200.122
13 54 ms 33 ms 33 ms 115.247.84.61
14 33 ms 33 ms 33 ms 49.44.220.9
15 92 ms 66 ms 66 ms 103.198.140.15
16 67 ms 68 ms 79 ms 42.sgw.equinix.com [27.111.228.1]
17 67 ms 67 ms 67 ms dns9.quad9.net [9.9.9.9]

The ping time increase does seem fault of RailTel

Customer Service
My LCO was great, even attending to Latency and Packet loss problems to specific game servers, until RailTel switched over the Jio and presumably LCO also hired more people to meet the increasing demand for the supply of connections which led to fixing problems in 2 hours to glossing over them and never attending them again, and overtime my RX power also decreased to -25 which would also lead to random disconnections, and they are unwilling to fix it even after complaining for one month straight.
So the service has definitely gone downhill with the increasing customer base and increasing tech illitrate personel with my LCO.

Conclusion

Still a good connection for people who just want it to work, won't really fulfill the needs for a tech geek or for people searching for the best ISP.

This is my first review on anything, and there will be amateurish mistakes everywhere, I apologise for that in advance.
I have left many itsy bitsy things, do point out the mistakes wherever they might be and feel free to ask for any tests and I will share the results provided I can do those tests.
 
Aye bro, I can confirm this, I took Railwire when Airtel was upstream and I cannot agree more.
During the transition from Airtel to Jio, for 1 week their was upto 50% packet loss and slow speed. But it eventually got to normal but with the price of high pings of 5-10ms, BTW I am from Jharkhand circle.
Any reason why they changed their upstream?

I can say the ping to DNS servers decreased but to game servers increased a bit.

Here is mtr of 8.8.8.8
Screenshot-2022-07-22-at-11-31-57-AM.png
 
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Pretty sure for having an 10Gig Uplink with Jio is cheaper as compared to Airtel.
 
Also brother there is one more cheaper plan of 50Mbps at Rs. 471 (399+GST) with same 3000GB. I was also using the 588 plan but got to know with my friend. Save some money.

Railwire Cheapest FUP Plans:

50 Mbps 3000GB Rs.471
60 Mbps 3000GB Rs.589
75 Mbps 3000GB Rs.648
100 Mbps 3000GB Rs.825
150Mbps 3000GB Rs.1061
 


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Is there really? Well my LCO is one of the greediest out here so I didn't really know about that. Thank you for spreading the info.
 
Same here, I guess they earn commision per recharge that's why they push for higher plans. For the first two months he forced me 50mbps unlimited plan of 943 and told me it's the rule but there was nothing like that and I could not do anything as there is no other ISP in my village here.
 
Someone shared a sheet comparing LL prices among the Tier 1 ISPs in the forum here, I don't remember where but Jio indeed was significantly cheaper by a huge margin.
 
RailWire launched new plans for Odisha circle.

35 Mbps with 3300GB - Rs 470/-

50 Mbps with 3300GB - Rs 589/-

100 Mbps with 3300GB - Rs 825/-

175 Mbps with 3300 GB - Rs 1180/-

200 Mbps with 3300 GB - Rs 1296/-
 
@shubash nagre you work on railwire?

Anyway I am sure there should be cheaper plans like I mentioned above, also can you mention the post speed after FUP limit? The one which I mentioned have 2mbps.
 
@Lolita_Magnum difference between Jio vs Airtel 10 Gig transit?

Also what if we take the 10G uplink and connect it to 10G fiber to copper or by a switch. Will we get 10Gbps on Speedtest? I mean assuming there is no bottleneck at our end. How much speed we'll get? Also what about international speeds?

And what if we compare this 10G test to Airtel vs Jio?
 
Should be able to get around 10gbps in speedtest, considering the fact that the speedtest server also supports 10gbps, is the same ISP server, direct connection, physically close and no bottlenecks in home network.
International speeds still suck for like 500megs and 1gig, pretty sure 10Gbps won't be any different.
 

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