Hello People
"I'm a MBA Student and have been doing my summer training at D-Link, for past 2 months, for requirement as part of our curricullum and this Survey that I'm going to carry out is also a part of this Project. Please participate in the Survey, give your Honest Views and help make me this project successful."
This Survey focuses on D-Link's Internet based Products, ie :
Broadband Modems
Broadband Routers
WIFI Adapters & Antennas
Wireless Cards
The main Aim of this Survey is to find out the Satisfaction levels of the Customers, take their Feedbacks & Suggestions, and help make the product better.
Your views might shape up their Future Products, Thats why they are very important.
Don't just simply praise it, Don't just bash them up for no reason, Be Honest!
So all the People who either own or use D-Link Products, or have done so in the past, please participate in the Survey and give your Honest Views.
Below the Questionnaire, I have posted general format on how to answer. It's not compulsory, but I'll be glad if you follow that pattern, as it'll be easy for me to evaluate the data at the end of the survey, and you don't even have to type much, but just Copy-Paste respective option and it'll won't take more than 10 minutes of yours. and Please don't ignore last Question. It's a Sincere request.
I have to present the report next Tuesday, so this is Open till Sunday 10th August 2008. Please post before that.
There are just 13 questions. Below is a Questionnaire!
Thank You!
Amey
______________________________________________________________
Questionnaire :
1) Where do you live?
A) North India
B) South India
C) East India
D) West India
E) Outside India
2) Where do you mostly browse Internet?
A) At Home
B) At Work
C) Home & Work
D) Cyber Cafe
E) Any Other
3) On a Scale where "10" means you have a great amount of knowledge in a subject and "1" means none at all, how would you rate your knowledge in Computers?
__________________________________
4) How well do you know the Company "D-Link"??
A) Very Well
B) Good Enough
C) Moderate
D) Less
E) Very Less
5) Based upon, what you have seen, heard and experienced, please rank the following brands according to their reliability.
(Place a "1" next to the brand that is most reliable, a "2" next to the brand that is next most reliable, and so on. No two brands can have same ranking)
A) D-Link
B) Cisco/Linksys
C) Netgear
D) Huawei
E) UTStar
6) When thinking about the reasons you purchased the product, please rate the following reasons according to their relative importance.
(You have a Total Score of 100 Points, divide them based on the relative importance of each factor)
A) Post Purchase Service
B) Performance
C) User Friendly
D) Value for price
E) Any Other
----------------------------------------
Total ----------------------------- 100
7) Which D-LINK products do you own/owned or use/have used from the following list?
A) Broadband Modem
B) Broadband Router
C) Wireless Antenna/Adpter
D) Wireless Card
E) Any Other
8) How long have u been using it?
A) Less than 1 Year
B) 1-2 years
C) 2-3 years
D) 3-5 years
E) More than 5 years
9) Which of the following Categories best describes your last experience purchasing the product??
A) Extremely Satisfied
B) Somewhat Satisfied
C) Neither Satisfied nor Dissatisfied
D) Somewhat Dissatisfied
E) Extremely Dissatisfied
10) How would you rate the product based on its User friendliness?
(ie Installation, Configuration, Driver Availability, integration with other software etc)
A) Excellent
B) Good
C) Average
D) Bad
E) Poor
11) How would you rate the product based on its Performance?
(ie Speed, Efficiency, Consistency, Promise etc)
A) Excellent
B) Good
C) Average
D) Bad
E) Poor
12) How would you rate the Post Purchase Service on the product?
(ie Helping out with Queries, Problems, Bugs, Error etc by Company's Customer Service)
A) Excellent
B) Good
C) Average
D) Bad
E) Poor
13) Any Feedbacks/Comments/Suggestions/Message???
___________________________________________________________
General Format on How to Answer
1 - D) West India
2 - A) At Home
3 - 6
4 - C) Moderate
5 -
A) D-Link
B) Cisco/Linksys
C) Netgear
D) Huawei
E) UTStar
(In the Order of the Ranks)
6 -
A) Post Purchase Service --- 10
B) Performance --------------- 40
C) User Friendly -------------- 20
D) Value for price ------------ 30
-----------------------------------------------
Total -------------------------- 100
7 - A) Broadband Modem & B) Broadband Router
8 - B) 1-2 years
9 - B) Somewhat Satisfied
10 - B) Good
11 - B) Good
12 - C) Average
13 - Don't Ignore this Question, Write something
"I'm a MBA Student and have been doing my summer training at D-Link, for past 2 months, for requirement as part of our curricullum and this Survey that I'm going to carry out is also a part of this Project. Please participate in the Survey, give your Honest Views and help make me this project successful."
This Survey focuses on D-Link's Internet based Products, ie :
Broadband Modems
Broadband Routers
WIFI Adapters & Antennas
Wireless Cards
The main Aim of this Survey is to find out the Satisfaction levels of the Customers, take their Feedbacks & Suggestions, and help make the product better.
Your views might shape up their Future Products, Thats why they are very important.
Don't just simply praise it, Don't just bash them up for no reason, Be Honest!
So all the People who either own or use D-Link Products, or have done so in the past, please participate in the Survey and give your Honest Views.
Below the Questionnaire, I have posted general format on how to answer. It's not compulsory, but I'll be glad if you follow that pattern, as it'll be easy for me to evaluate the data at the end of the survey, and you don't even have to type much, but just Copy-Paste respective option and it'll won't take more than 10 minutes of yours. and Please don't ignore last Question. It's a Sincere request.
I have to present the report next Tuesday, so this is Open till Sunday 10th August 2008. Please post before that.
There are just 13 questions. Below is a Questionnaire!
Thank You!
Amey
______________________________________________________________
Questionnaire :
1) Where do you live?
A) North India
B) South India
C) East India
D) West India
E) Outside India
2) Where do you mostly browse Internet?
A) At Home
B) At Work
C) Home & Work
D) Cyber Cafe
E) Any Other
3) On a Scale where "10" means you have a great amount of knowledge in a subject and "1" means none at all, how would you rate your knowledge in Computers?
__________________________________
4) How well do you know the Company "D-Link"??
A) Very Well
B) Good Enough
C) Moderate
D) Less
E) Very Less
5) Based upon, what you have seen, heard and experienced, please rank the following brands according to their reliability.
(Place a "1" next to the brand that is most reliable, a "2" next to the brand that is next most reliable, and so on. No two brands can have same ranking)
A) D-Link
B) Cisco/Linksys
C) Netgear
D) Huawei
E) UTStar
6) When thinking about the reasons you purchased the product, please rate the following reasons according to their relative importance.
(You have a Total Score of 100 Points, divide them based on the relative importance of each factor)
A) Post Purchase Service
B) Performance
C) User Friendly
D) Value for price
E) Any Other
----------------------------------------
Total ----------------------------- 100
7) Which D-LINK products do you own/owned or use/have used from the following list?
A) Broadband Modem
B) Broadband Router
C) Wireless Antenna/Adpter
D) Wireless Card
E) Any Other
8) How long have u been using it?
A) Less than 1 Year
B) 1-2 years
C) 2-3 years
D) 3-5 years
E) More than 5 years
9) Which of the following Categories best describes your last experience purchasing the product??
A) Extremely Satisfied
B) Somewhat Satisfied
C) Neither Satisfied nor Dissatisfied
D) Somewhat Dissatisfied
E) Extremely Dissatisfied
10) How would you rate the product based on its User friendliness?
(ie Installation, Configuration, Driver Availability, integration with other software etc)
A) Excellent
B) Good
C) Average
D) Bad
E) Poor
11) How would you rate the product based on its Performance?
(ie Speed, Efficiency, Consistency, Promise etc)
A) Excellent
B) Good
C) Average
D) Bad
E) Poor
12) How would you rate the Post Purchase Service on the product?
(ie Helping out with Queries, Problems, Bugs, Error etc by Company's Customer Service)
A) Excellent
B) Good
C) Average
D) Bad
E) Poor
13) Any Feedbacks/Comments/Suggestions/Message???
___________________________________________________________
General Format on How to Answer
1 - D) West India
2 - A) At Home
3 - 6
4 - C) Moderate
5 -
A) D-Link
B) Cisco/Linksys
C) Netgear
D) Huawei
E) UTStar
(In the Order of the Ranks)
6 -
A) Post Purchase Service --- 10
B) Performance --------------- 40
C) User Friendly -------------- 20
D) Value for price ------------ 30
-----------------------------------------------
Total -------------------------- 100
7 - A) Broadband Modem & B) Broadband Router
8 - B) 1-2 years
9 - B) Somewhat Satisfied
10 - B) Good
11 - B) Good
12 - C) Average
13 - Don't Ignore this Question, Write something