Problem with MTNL 3499 4 Mbps Plan....

[The MasTer]

As a heavy media download-er, I applied for the MTNL 3499 4 mbps unlimited plan....they changed the plan with 30 hrs... and my profile shows download speed of 4 mbps on the register.bol.net...but i am getting constant 2 mbps only,....i called them... they registered a complaint.... its been 2 days.... but .... constant speed is 2 mbps...what shud i do.... this is annoying......please suggest me./...

 

[manu1991]

What is your sync rate on your modem page (192.168.1.1) ?

Post a screenshot from speedtest.net and MAHANAGAR TELEPHONE NIGAM LIMITED

 

[The MasTer]

yes, if i have to logon to the modem ... i have to type 192.168.1.1 in my address bar.

SNR Margin 16.9 18.8
Line Attn 54.0 35.8
Data Rate 2304 573
Att Rate 6920 1005
Power 18.3 11.3
CRC 2 0


The screenshot that u asked for is :

http://pzy.be/v/17/untitled.jpg

 

[mS8^Y4prh8]

Check your downstream rate on your router or modem page....if its 1999kbps or 2048kbps ask MTNL to change it to 3999kbps or 4096kbps respectively and you should get 4mbps....

 

[The MasTer]

they are not doing it... called them thrice.,.. they said will be done from server exchange people.... but no progress!! canb d customer care help me..??

 

[mS8^Y4prh8]

Well I had the same problem sometime back.....I'm with BSNL at the moment.....the normal CC people told me the same thing you got, so I went to my local exchange and talked to someone higher up and they got the job done....try doing the same for your connection...

 

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[The MasTer]

I just called thge customer care.... thry said.. the issue is pending from the servers side.... they will resolve it in some time... if i dont get a positive response from them till tomorrow.. i am gonna change my plan... or even file a recovery suit against them,,,

 

[mS8^Y4prh8]

Good luck then 🙂

 

[manu1991]

Send an email to:

gmbb[at]bol.net.in
deadsl[at]bol.net.in
debbkbn[at]bol.net.in


describing the problem.

Should be done in a day or two.

 

[mgcarley]

The data rate they've given you is just 2304kbit/s - this is wrong. So they've changed the settings so they can bill you for 4 mbit/s, but not the settings so they can actually deliver it.

 

[socrates]

yes, if i have to logon to the modem ... i have to type 192.168.1.1 in my address bar.

SNR Margin 16.9 18.8
Line Attn 54.0 35.8
Data Rate 2304 573
Att Rate 6920 1005
Power 18.3 11.3
CRC 2 0




Your SNR Margin is very low & your Line Attn is far far too high plus you also are geting CRC. You basically have two problems
1) A line problem probably dirty contacts &
2) You are synced at a wrong speed.
Wait for the server side to do their bit then check if you are getting what you are paying for next speak to your DE/SDE for (1).

 

[mgcarley]

Your SNR Margin is very low & your Line Attn is far far too high plus you also are geting CRC. You basically have two problems
1) A line problem probably dirty contacts &
2) You are synced at a wrong speed.
Wait for the server side to do their bit then check if you are getting what you are paying for next speak to your DE/SDE for (1).

I think the SNR margin is fine - roughly in the medium range but should not expect any real problems. Low would be 6dB, not 16 - you don't have to have an outstanding (29+dB) connection to avail of a measly 4mbit/s.

The attenuation is a bit on the high side, but not enough to cause *too* many problems, since the attainable rate on the line is still capable of over 6mbit/s - I stole this from dslreports.com: