Hathway provided ZTE 670L router (which is also ONT) as part of my Fiber connection. I wanted to configure PPPOE on my Tenda router. I tried to confgure bridge mode on ZTE 670L and setup PPPOE on tenda router using the PPPOE username and password provided by Hathway . But it didnt work , Tenda router showed error which said similar "no response form server". So I contacted Hathway support and their reply was that I have to purchase static ip to get the bridge mode enabled. This was nonsense, I really dont understand whats the need for static IP to get the ONT on bridgemode. I have used other ISPs and I have configured this before and it worked fine. Only with Hathway the PPPOE setup did not work . On top of this the Hathway customer support is trying to sell Static IP to get this setup eventhough there is no correlation between static ip and enabling bridge mode on ONT ( ZTE 670L) . Can any one help to get this setup work ? Anybody faced similar issue with hathway ?.
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PPPOE setup on Hathway Broadband - Cheating customers
- Thread starter Jaycyborg
- Start date
- Replies 33
- Views 8,130
Lolita_Magnum
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If you are receiving the error, "no response from server" then it just means that you failed to enable bridge mode on your ZTE ONU.
If the bridge mode was successful and Hathway might have added some kind of blocking then you will receive an "auth failed" error.
The poor folks at Hathway CC or any CC for that matter are ordered to upsell their customers if they want to keep their jobs or get decently paid, so you can't really blame them honestly.
If the bridge mode was successful and Hathway might have added some kind of blocking then you will receive an "auth failed" error.
The poor folks at Hathway CC or any CC for that matter are ordered to upsell their customers if they want to keep their jobs or get decently paid, so you can't really blame them honestly.
After long discussion , I forced hathway technical team to enable bridge mode on my ONU . Still PPPOE setup was not working from my secondary Tenda router and when asked, Hathway people are singing same song saying I need to purchase Static IP for this to work. I understand CC might have limited knowledge, but what about the technical team they too are incompetent and trying to sell staticIp?
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@ JB701 , you were right . Hathways PPPOE setup specifically uses "HATHWAY" service name. I tried tweaking this and by trial and error I was able to confirm that if this service name is incorrect , for example even if it is spelled in small case like "hathway" then connection doesnt work (not even with existing 670L router). So now I think I have to find a router which has this service name field. I had 2 spare routers Tenda and D-Link , both of them doesnt have this field. Hence not sure how to add this service name field.
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- Location
- Pune
- ISP
- FTTH: Airtel (DHCP v4/v6), TPF (S-IPv6), BSNL (DHCP v4/v6)
5G: Jio
LTE: Airtel, Vi
@Jaycyborg I would recommend you paying up that Rs 100/mth get them to shift the ONT to bridge mode and cancel after 1-2 months. Airtel is trying the same trick with subscribers nowadays and they charge 2x that of Hathway. They're a 'premium' service according to them. 🙄
opomiyulen
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@Jaycyborg check system settings->wan settings. Tenda routers don't have service name in internet settings unlike TP-Link.
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