PPPOE setup on Hathway Broadband - Cheating customers

  • Thread starter Jaycyborg
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J

Jaycyborg

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20
Location
India
ISP
Hathway
Hathway provided ZTE 670L router (which is also ONT) as part of my Fiber connection. I wanted to configure PPPOE on my Tenda router. I tried to confgure bridge mode on ZTE 670L and setup PPPOE on tenda router using the PPPOE username and password provided by Hathway . But it didnt work , Tenda router showed error which said similar "no response form server". So I contacted Hathway support and their reply was that I have to purchase static ip to get the bridge mode enabled. This was nonsense, I really dont understand whats the need for static IP to get the ONT on bridgemode. I have used other ISPs and I have configured this before and it worked fine. Only with Hathway the PPPOE setup did not work . On top of this the Hathway customer support is trying to sell Static IP to get this setup eventhough there is no correlation between static ip and enabling bridge mode on ONT ( ZTE 670L) . Can any one help to get this setup work ? Anybody faced similar issue with hathway ?.
 
JB701

JB701

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Did you provide service name and try cloning Mac address?
 
J

Jaycyborg

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20
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India
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Hathway
In Tenda router there is no option to provide service name
Tenda.jpg
 
JB701

JB701

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whats ur router model? Service name of Hathway is 'HATHWAY'. You can try upgrading to latest firmware from Tenda's website.

edit: Airtel provided F670L doesn't allow user to enable bridge mode very easily, not sure about Hathway one.
 
JB701

JB701

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sometimes LCOs host multiple ISP's pppoe servers which can cause conflict (not sure if thats what happening here)

edit: i think its unlikely as you said pppoe is showing "no response from server". yea i think F670L might be the culprit.
 


Lolita_Magnum

Lolita_Magnum

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If you are receiving the error, "no response from server" then it just means that you failed to enable bridge mode on your ZTE ONU.
If the bridge mode was successful and Hathway might have added some kind of blocking then you will receive an "auth failed" error.
The poor folks at Hathway CC or any CC for that matter are ordered to upsell their customers if they want to keep their jobs or get decently paid, so you can't really blame them honestly.
 
J

Jaycyborg

Messages
20
Location
India
ISP
Hathway
After long discussion , I forced hathway technical team to enable bridge mode on my ONU . Still PPPOE setup was not working from my secondary Tenda router and when asked, Hathway people are singing same song saying I need to purchase Static IP for this to work. I understand CC might have limited knowledge, but what about the technical team they too are incompetent and trying to sell staticIp?
 
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C

Chip

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939
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Pune
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FTTH: Airtel, TPBB, BSNL
LTE: Airtel, Jio, Vi
How much does Hathway charge for a static IP? I think they're only trying to upsell. Static or dynamic does not matter to a bridge mode connection.
 
J

Jaycyborg

Messages
20
Location
India
ISP
Hathway
They are charging 100 Rs. per month . I dont mind paying 100 Rs. per month , but I doubt even after assigning static ip what if bridge mode doesnt work ? as I already said there is no correlation between static ip and bridge mode.
 
J

Jaycyborg

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20
Location
India
ISP
Hathway
@ JB701 , you were right . Hathways PPPOE setup specifically uses "HATHWAY" service name. I tried tweaking this and by trial and error I was able to confirm that if this service name is incorrect , for example even if it is spelled in small case like "hathway" then connection doesnt work (not even with existing 670L router). So now I think I have to find a router which has this service name field. I had 2 spare routers Tenda and D-Link , both of them doesnt have this field. Hence not sure how to add this service name field.
 
C

Chip

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939
Location
Pune
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FTTH: Airtel, TPBB, BSNL
LTE: Airtel, Jio, Vi
@Jaycyborg I would recommend you paying up that Rs 100/mth get them to shift the ONT to bridge mode and cancel after 1-2 months. Airtel is trying the same trick with subscribers nowadays and they charge 2x that of Hathway. They're a 'premium' service according to them. :rolleyes:
 
JB701

JB701

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@Jaycyborg try upgrading firmware newer firmware mightve service name

To confirm if the bridge mode is working, connect the ethernet cable from ont to a pc and dial pppoe there. Windows has option for service name.
 
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