Thank you very much for the advise sir. Yes, I am preparing to file a legal case with the consumer forum. With regard to evidences of the wrongdoing, ACT had been down in my area for almost 3-4 weeks since the incident and replaced all the burnt cables caused due to the incident. In fact, they had repaid/compensated to many consumers for their fault regarding the one off incident. I hope these will standout as evidences for my case. I am just waiting for them to show some integrity and honesty, taking responsibility of their actions and correcting their mistakes by providing justice in my case. I am not totally expecting them to compensate the total loss through one-time payment, atleast through a monthly fee waiver for that total amount. But before that I have been waiting for them to conduct and inspection and access the situation. It is totally not fair on their part to play with their loyal/honest customers that are contributing to their success.