coolvaibh2009
Newbie
Hello fellow members,
I am on BSNL Broadband Plan 1350 (Unlimited). Prior to this plan my plan was Home 500. Now, i changed Home 500 Plan on 21st of June 2012 by giving written application in local BSNL exchange on 21st of June 2012 at, may be, 11'o clock in the morning and i returned home at 12'o clock and when i checked my usage portal i noticed that new plan (i.e. 1350 unlimited) has been "Provisioned". But still, knowing about BSNL, i didn't downloaded anything till 6 in the evening.
Now the real fun began when i got the June 2012 bill.........as you can see in the attached screenshot of my BSNL account, BSNL has billed me for the downloads of 21st June 2012. I spoke with BSNL officials about this and they told me that my new plan, i.e. 1350 unlimited, got started on 21st of June at night 11:40 so they have charged me for the downloads prior to that time!!!!!
I want to ask you all-
1. How did BSNL Portal showed my new plan as "Provisioned" on 21st of June before 23:40 if it wasn't started before that???
2. And if BSNL counts plan change by time then why we are not shown the activation time on our usage portal???
Please tell me what shall i do now, are BSNL officers correct or i am??? I have attached all the necessary screenshots with this post, please check them and suggest me what to do. I had printed all these screenshots and had sent them along with hand written application through registered-mail to T.D.M., BSNL of my area. What else shall i do?? Am i correct or wrong in all this thing???
http://postimage.org/image/kqq3xtbhl/
http://postimage.org/image/m8bqvbz93/
http://postimage.org/image/4zrc9vczv/
http://postimage.org/image/qtnqvzwil/
http://postimage.org/image/nnlhxw00h/
I am on BSNL Broadband Plan 1350 (Unlimited). Prior to this plan my plan was Home 500. Now, i changed Home 500 Plan on 21st of June 2012 by giving written application in local BSNL exchange on 21st of June 2012 at, may be, 11'o clock in the morning and i returned home at 12'o clock and when i checked my usage portal i noticed that new plan (i.e. 1350 unlimited) has been "Provisioned". But still, knowing about BSNL, i didn't downloaded anything till 6 in the evening.
Now the real fun began when i got the June 2012 bill.........as you can see in the attached screenshot of my BSNL account, BSNL has billed me for the downloads of 21st June 2012. I spoke with BSNL officials about this and they told me that my new plan, i.e. 1350 unlimited, got started on 21st of June at night 11:40 so they have charged me for the downloads prior to that time!!!!!
I want to ask you all-
1. How did BSNL Portal showed my new plan as "Provisioned" on 21st of June before 23:40 if it wasn't started before that???
2. And if BSNL counts plan change by time then why we are not shown the activation time on our usage portal???
Please tell me what shall i do now, are BSNL officers correct or i am??? I have attached all the necessary screenshots with this post, please check them and suggest me what to do. I had printed all these screenshots and had sent them along with hand written application through registered-mail to T.D.M., BSNL of my area. What else shall i do?? Am i correct or wrong in all this thing???
http://postimage.org/image/kqq3xtbhl/
http://postimage.org/image/m8bqvbz93/
http://postimage.org/image/4zrc9vczv/
http://postimage.org/image/qtnqvzwil/
http://postimage.org/image/nnlhxw00h/