Done... Here's what I've sent:
ATTN: M/s. Shamik Das & Prashanth Kumar Goswami
Dear Sirs,
It is with deep regret and frustration that I am writing this letter to you. I had registered a complaint with your Ineffective, Useless and un-intellectual Customer Care center on 15th March for getting my DSL line to be re-wired. The complaint number given to me by your operator was 4655938. Now, when I call back again on 18th March to know about the status of my request a Guy by the name of Karthikeyan had closed my complaint. Your rep is telling me my connection is fine. I said "If my connection was fine, I wouldn't be calling you in the first place". See, I have so much work that involves me to get connected to the Internet constantly. If you cannot provide a quality service do not advertise that! Now I have been using Airtel since November 2005. Not once did Airtel had to remind me for paying my bills. I had previously registered very few complaints with Airtel which were attended to immediately. The maximum time it took for the same re-wiring person to come earlier was just 4 hours. I was content with your service until the recent present. I personally canvassed for Airtel and made 5 people to choose Airtel over other ISPs. That much was my loyalty towards Airtel for their service. But then I call up again and another guy (some Raveendra Kumar), politely apologized to me and had updated 3 of my alternate numbers and registered for a callback. Again NO ONE calls up. Then I get frustrated and I call your ill mannered CC just to get my call transferred from one Dept. to another. I'm so frustrated that I have decided to surrender my Airtel connection, file a complaint against your poor service in Consumer Court and TRAI, I'm leaving tonight to Hyderabad to meet my friend who works for the NDTV 24X7 News channel to take up this issue to the media in case corruption tries to destroy the harmony of justice. I had called 3 times in a single day (ie Fri, 21 March, 2008) just to get a callback stating what was the problem. The last I spoke to was one Ms.Nageswari and Ms.Kalpana. They have given me another complaint number viz. 4840424. I don't understand why you are not giving priority for your loyal customers... The issue has disrupted all my work and I'm going to hold all of you responsible. This mail is just a reminder being sent to you. I have been directed by my legal advisor to send a mail to the Apellate Authority before I proceed any further. Please bear in mind that this issue is serious to me and I am just willing to go to any extent for what I have been offered by Airtel for being loyal. The final deadline for solving my issue would be anytime on Saturday, 22 March, 2008. If I don't recieve a callback (at the least) I'd be forced to file a case against Airtel. And I want an explanation for disrupting my work for a week, just because I chose your stupid service. I am so confident that I would rather go with other service providers if your not providing me the service that I am paying for. Don't hesitate to call me anytime. For my contact info refer to your idiotic Customer Service representatives who have every single detail excluding my medical history. If that is what is required to get my connection right then I'd even furnish that. Please NEVER advertise that your providing Customer Satisfaction!! And one more thing since this issue came up, I never get the Full promised speed of 512kbps ever since I switched to this plan. I am so pissed off for being loyal to Airtel. Thanks for all your services. Thanks for all your replies.
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Regards,
Amuthan
@essbebe - Even me it has never took Airtel more than 4 hours to get any complex issues to be solved. But this one I really got pissed off because of their non-responsiveness. I'd have settled if they had given me a fixed deadline like 2 days or 4 - 6 days time. I even wouldn't have bothered to call them up. But everytime they update my contact info and no one calls up... Its frustrating. I keep thinking that today my connection would get restored and when I come home! NO!!! Its not done yet!! The issue I'm facing is maybe due to problem in MODEM also. I have stressed that point too... But no one has come up! As a customer that is what I could do the maximum. If I had the knowledge to re-wire it myself, I wouldn't have had the need to call up CC. Then what is classified as SERVICE????? Why the hell do we pay for their SERVICE???
Regs,
Amuthan