Plan did not updated even after showing successful on selfcare

Rushil

Rushil

Messages
48
Location
MP
ISP
Jio Fiber
Today I updated my 50 Mbps plan to a new 100 MBPS fiber value plan in self-care within a few seconds it got successfully but till now I did not get speed change neither it is showing in the fup portal, It is also showing 2 plans in my services of BSNL.


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varkey

varkey

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Bangalore | Ernakulam
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Excitel | BSNL
Might take a few hours I guess.
 
AshikAliLive

AshikAliLive

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118
Location
Mysore
ISP
BSNL
Airtel Fiber
@varkey I think you changed the plan, is it updated for you? I've been waiting from last night, nothing so far.
 
Adithya

Adithya

away from keyboard
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745
Location
Kerala
ISP
BSNL | Jio
Some places have manual approval too, maybe it's that.

BSNL must be flooded with plan change requests now. Let's hope this opens their eyes.
 


Rushil

Rushil

Messages
48
Location
MP
ISP
Jio Fiber
I updated around 1 PM and still not changed that why asked.

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varkey

varkey

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Bangalore | Ernakulam
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Excitel | BSNL
In your case it appears to be automatic @Rushil, and the plan change appears to be processed, however may not have propagated to all their systems.

However in Kerala and southern states, it looks like the plan change is processed manually.
 
Rushil

Rushil

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48
Location
MP
ISP
Jio Fiber
So what to do now? I will wait for tomorrow as it holiday and will go to the BSNL exchange after that luckily it's just 800 m away from my home.
 
1

1nv3n7

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25
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GANDHIDHAM, GUJARAT
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BSNL FTTH || GTPL broadband
ginzon

ginzon

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57
Location
India
ISP
BSNL
Well I got in touch with BSNL provider at two places, they said the circular isn't up yet.. wait for a few days..
 
varkey

varkey

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Bangalore | Ernakulam
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Excitel | BSNL

it will change automatically if done thru selfcare portal and that too within 15 mins...!!!
if not wait for a day and contact ur BSNL CSC....!!!
Process is seamless thru selfcare portal....!!!

View attachment 4851

Not everywhere, only in some states. In Kerala, Karnataka etc, the request through self care also needs to be manually processed.