Pathetic work by Airtel causing frequent disconnections

  • Thread starter Lolita_Magnum
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Lolita_Magnum

Lolita_Magnum

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Messages
963
Location
Mumbai
ISP
Airtel-9892
Jio-55836
SlashN-208959
Hz-24940
Today I went up to see why I'm having frequent LOS light blinks and I'm not even surprised why, plus it has been quite windy since last week.


IMG-20220709-133348.jpg
IMG-20220709-133630.jpg

IMG-20220709-133854.jpg
IMG-20220709-134051.jpg
 
R

rohitks

Messages
71
Location
Maharashtra, India
ISP
Airtel
This is common problem with airtel. same is the case at my end. the box is open and wires all hanging around it. They have not even routed my cable properly its hanging in air. they only know how to give connection. no understanding of safety and security of the system
 
M

mikrotik

I am getting updated....
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2,919
Location
Noida
ISP
Airtel FTTH
Why not raise a complaint for box closure.
 
Lolita_Magnum

Lolita_Magnum

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Messages
963
Location
Mumbai
ISP
Airtel-9892
Jio-55836
SlashN-208959
Hz-24940
This has been an ongoing issue for 4-6 months now, and they do just the bare minimum whenever there is a fiber break or any other issue. Plus half the box (although cannot be seen in the picture) is broken, and the latches are broken too. @mikrotik
 
M

mikrotik

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Noida
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Airtel FTTH
They do have option to replace the box. If you have phone number of local technician, call him and ask him to get the box closed properly.
 
igloo

igloo

Not just Internet.
Messages
4,233
Location
New Delhi
ISP
Airtel Fiber
Hathway Docsis
email the exact pics with details to nodal officers.
I am more concerned about wires on floor, they'll for sure invite a fiber cut somehow.
 


C

Chip

Messages
849
Location
Pune
ISP
FTTH: Airtel, TPBB, BSNL
LTE: Airtel, Jio, Vi
Man, that's awful! Thankfully they haven't done such a shabby job in my housing colony. All boxes are firmly shut. Ditto for TPBB
 
R

rohitks

Messages
71
Location
Maharashtra, India
ISP
Airtel
this issue is not usual issue for them like fiber cut. whenever it is they come they splice the cable, put a joiner box and go. but the poor cable management remains. i had even asked my society comitee to look into this but they are also not serious.
i hope the fiber wont carry water droplets in this monsoon!
 
M

mikrotik

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Location
Noida
ISP
Airtel FTTH
As mentioned earlier in other thread, I had to get my outer wall repaired where this box is placed. Called the local technician, he sent someone to remove the box and place it on the side properly. When the repair was complete, called him again. Again the O&M team came, installed the box properly.
 
Lolita_Magnum

Lolita_Magnum

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Messages
963
Location
Mumbai
ISP
Airtel-9892
Jio-55836
SlashN-208959
Hz-24940
Mailed nodel west, all I got was this.
Screenshot-20220709-210326.jpg



Had a terrible gust of winds today, this is how it looks now. Had thunderstorms after that, and now I'm sitting at -27 dBm.
IMG-20220709-174516.jpg


Enginner said he'd work on it as soon as possible than closed the ticket few hours later. (Didn't knew that was even possible)
Had to call airtel dedicated team to reopen.


Question, find the fiber main single core thats coming in the image below.
IMG-20220709-174521.jpg
 
M

mikrotik

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2,919
Location
Noida
ISP
Airtel FTTH
I think you are mistaken, the incoming fiber is multi core and the cores are then spliced to the white cores that end in the green connector. They do this so that if there is issue with the connector, they won't have to touch the original core.
 
M

mikrotik

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Location
Noida
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Airtel FTTH
In airtel, splitting does not happen in such boxes. They put up big Splitter box on the road side.
 
Lolita_Magnum

Lolita_Magnum

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Messages
963
Location
Mumbai
ISP
Airtel-9892
Jio-55836
SlashN-208959
Hz-24940
@mikrotik There's no such thing as having things on the road side here, it's residential complex whatever's gonna happen will happen either on the building's terrace or in the floors of the building itself. Even the mobile towers are only situated on the terraces itself.

The incoming fiber is multi core which is dangling down if you see the first image. One core from that is used to split the connection for each floor of the building.
If you see the last image, inside the white box on the top left that's barely hanging on the corner is the core thats coming in.

This is that big splitter box. We have a seperate box on each floors too.
 
blueman24

blueman24

Messages
543
Location
Kolhapur
ISP
Airtel
Airtel service has been a joke for me too. Had similar downtimes that stretched to weeks at times. Also had other issues with respect to speeds and it took months of back and forth with their team to get it fixed. The problem is, that there is no clear way to escalate things and get it fixed. The nodal officer was useless. Even bsnl is better in this regard. At least you can go to bsnl's main office and talk to their "fiber head" and actually get work done from the lower technicians.
 
Lolita_Magnum

Lolita_Magnum

🦜
Messages
963
Location
Mumbai
ISP
Airtel-9892
Jio-55836
SlashN-208959
Hz-24940
I'm having LOS light RED blinking for the last 5 hours now. I guess the box is finally toasted. No talks with an engineer are doing anything, and they are frequently closing the ticket.
I feel like I should be moving to a different ISP by the end of this bill cycle, this has just been terrible.