Dear Customer,
The pandemic has changed much in our lives – the way we work, the way our kids study and the way entertainment is consumed both at home and on the go. We have spoken to many of you to understand what we can do better as an integrated telecom company that operates in several areas – Fiber, DTH and Mobile.
What we have heard back from you is consistent. Make our lives easier. Eliminate the frustration of having to deal with multiple partners, multiple bills, different payment due dates and varying levels of service.
Our teams have worked over the last eight months to solve this problem so as to give you peace of mind.
This is what has inspired us to launch Airtel Black.
Airtel Black is a single, one stop plan that allows you to bundle all Airtel services – Fiber, DTH, Mobile – under one plan. All you need to do is pick any two or more of Airtel’s services (Fiber, DTH, Mobile) together to be part of Airtel Black. The moment you do so, you will get a single bill, one Customer Care number and a dedicated team of relationship managers. In specific, Airtel Black offers the following:
Provides convenience: It will liberate you from the hassle of managing multiple bill payment dates, navigating customer care IVRs and interacting with separate service providers.
Gives you the priority you deserve: You will be able to connect to a care representative within 60 seconds of calling. The team of experts managing customer relationships will keep in touch with you for all requirements and solve them on a priority basis. All service visits needed for your service will come to you on priority and will be free of charge.
Provides uninterrupted
TV service: You will also be able to enjoy uninterrupted TV viewing due to DTH being offered as a post paid billed service. You will simply need to pay for that on a monthly basis through the one integrated bill.
Allows you to customise the plan to your particular needs: You will be able to select whatever plan best suits you for each service and then combine them together to be a part of Airtel Black.
To join Airtel Black, click
here.
I hope that this new plan will simplify things for you with its industry-first features and premium service. We look forward to any suggestions you may have to make this even better suited to your needs.
Warm Regards,
Gopal Vittal
CEO - Airtel
