NU Bill Rs 10594 !

scuzzy

Newbie
[OP]
Oct 8, 2005
7
0
I just received a bill well over Rs 11000 for my MTNL Triband 590 NU schemeamong other things it says Triband usage charges - Rs 10594 for the month of SeptemberI had used my account very carefully in september always restarting at 12:15 and again at 7:45 everyday . Infact at the end of the month i had 20MB balance left from my 500MB according to the Triband Usage site.When i could access the session history i could have proved that my usage was less than 500 mb for the month but the session history page is gone.At the start of October i once got a chance to log into the Triband usage page and it was showing a balance of 300 something MB. This was before the usage page went down. Probably somehow the server automatically changed my scheme to 399 scheme for some period. I guess during this period my bill was also issued and all the Night downloads were also charged . Now when i check my Triband usage it shows 590 scheme correctly along with 450 mb remaining.The September bill also correctly deducts Rs 590 as Monthly Plan Rent.Now I have a Rs 11000+ bill to pay.I called 1504 and they told me to complain at the MTNL Exchange. Has anyone tried that before ? Is there even a small chance that they will act on complaints ? If anyone has succesfully complained at MTNL please reply.Also i think some other MTNL NU users may also get such astronomical bills this month. If anyone else has the same problem please post your bill amount here.
 

waterloo_sunset

Regulars
Aug 26, 2005
907
37
New Delhi
I got a bill for 8k back in july, took me 2 months to get it corrected and i still had to pay a thousand bucks although even i had not used up my monthly quota. I suggest u go to ur billing office right away and get it corrected. Calling anyone won't help. Even then they might give u and arbitrary figure...but if u got the time and the patience, don't pay and ask for proof.
 

coolbuddy_79

The Coolest One!!!
Regulars
Jan 30, 2005
3,509
27
what i'd suggest is, if u r in delhi, just go directly to kidwai bhawan, janpath...talk to Mr. Bharti, GM Broadband directly and ur issue will be solved...don't sit on it or try it over the phone...just go and meet him in person...
 


H

hbkwarez

I too had a problem but got solved......Lisen my Scuzzy Hard drive go to u r nearby exchange give a written application and mention the last date u saw u r account details and request to them to check the session history for the same .Give the application to AOTR of u r area and also be in touch with him.It's the AOTR who has the authority to change u r bill amount.Rest Trust The GOD and if u r on True Side Nothing Can Let u DownKeep Faith and have fun follwing Some Dhakas To his Office as i did just for 2600 bill u know u r amount is much more considerable.Also do not forget to take the Direct number of AOTR As it may be useful in Checking the status Of the Problem.Would take a Week and u rResult Is there.....Good Luck
 

scuzzy

Newbie
[OP]
Oct 8, 2005
7
0
Thanks a lot for your repliesI live in Mumbai and i guess going to the Exchange and complaining to the AOTR will probably be my next step. But this couldnt have happened at a worst time. Im at the end of my Engg sem and i got a hell lot of tests and submissions in the next 2 weeks.
 

waterloo_sunset

Regulars
Aug 26, 2005
907
37
New Delhi
The GM Broadband Delhi is Mr. Chaube. But ur right that Mr. Bharti is the one to pursue for billing problems in Delhi. I got my bill rectified and the correct bill hand delivered to my place sitting at home (told him that i was a senior citizen with a broken foot :p ...though am just 18) though it took those buggers 2 months and constant reminders thru phone calls and faxes. These guys are still in a world of their own when it comes to CC. They screw up and have the audacity to ask us to leave everythin aside and maro chakkars of their head office.
 


frankmehta

Frank Mehta
Regulars
Oct 15, 2005
104
0
Originally posted by scuzzy@Oct 16 2005, 01:41 AM
I just received a bill well over Rs 11000 for my MTNL Triband 590 NU scheme

among other things it says

Triband usage charges - Rs 10594 for the month of September

I had used my account very carefully in september always restarting at 12:15 and again at 7:45 everyday . Infact at the end of the month i had 20MB balance left from my 500MB according to the Triband Usage site.

When i could access the session history i could have proved that my usage was less than 500 mb for the month but the session history page is gone.

At the start of October i once got a chance to log into the Triband usage page and it was showing a balance of 300 something MB. This was before the usage page went down. Probably somehow the server automatically changed my scheme to 399 scheme for some period. I guess during this period my bill was also issued and all the Night downloads were also charged . Now when i check my Triband usage it shows 590 scheme correctly along with 450 mb remaining.

The September bill also correctly deducts Rs 590 as Monthly Plan Rent.

Now I have a Rs 11000+ bill to pay.

I called 1504 and they told me to complain at the MTNL Exchange. Has anyone tried that before ? Is there even a small chance that they will act on complaints ? If anyone has succesfully complained at MTNL please reply.

Also i think some other MTNL NU users may also get such astronomical bills this month. If anyone else has the same problem please post your bill amount here.
[snapback]28773[/snapback]
[/quote]



my tel no is 9867234943
call me i have the same bloody problem!
or else put ur no!
ill have a word with u!
 
H

hbkwarez

lol u just coud have Pm him instead of givig u r number.....Anyway it's u r choice@scuzzy keep u r Pm inbox clean ..... I am too an Engg student.
 

frankmehta

Frank Mehta
Regulars
Oct 15, 2005
104
0
Originally posted by hbkwarez@Oct 16 2005, 07:52 PM
lol u just coud have Pm him instead of givig u r number.....

Anyway it's u r choice

@scuzzy keep u r Pm inbox clean .....

I am too an Engg student.
[snapback]28806[/snapback]
[/quote]



pm aint working!
btw scuzzy put in a call...
i just came back from the exchange!
 

Anand_Sharma

Regular
Regulars
Sep 26, 2005
100
0
mtnl suckzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz all kind of prb we can find here........i hvin frequent disconnection after 10minz damn shi