Now Airtel Modem-routers no longer repaired / replaced by Airtel.

Styler

Newbie
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48
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NA
ISP
Airtel
I have been an airtel customer for more than 7 yrs now. Till recently whenever there was a problem with the ADSL device, airtel people would come and replace it. Yesterday my Beetel 220BX ADSL Modem/Router went bad. I called support, and they tell me that there has been a policy change. They tell me "Your modem is not under warranty, we do not support it". I told them I am ready to pay, but they say it is not possible for them to get the modem replaced / repaired. They told me "You will have to take the modem to a Beetel Service Center yourself and get it repaired". They gave me the address of a third party repair center which is 12 kms away from my place.That much for Customer Support.
 
D

Deleted member 13033

one more reason to leave airtel seems to have just come up :D
 

vishal1082

The Doctor
Staff member
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312
Location
Delhi, India
ISP
Airtel, Sadness
It's a scam.....Airtel also owns Beetel

Well *Airtel* doesn't but Bharti does, and Bharti also owns Airtel so...

Bharti Airtel
Bharti Beetle
 

genie

woot !
I got banned!
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1,317
Location
Bangalore
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Airtel
Well *Airtel* doesn't but Bharti does, and Bharti also owns Airtel so...

Bharti Airtel
Bharti Beetle


I meant to say it is part of the same group.
 


Sushubh

Admin
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381,528
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Gurgaon
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Excitel
Airtel
airtel has outsourced modems and routers to beetel. now when you get a new connection, airtel dude would not bring the modem/router. you do not pay for it through the bill. instead, a beetel guy would come with the hardware you requested and you would have to pay him for the hardware. probably cash. and since airtel is totally out of the picture wrt hardware, they are no longer catering to requests related to hardware failure. you would have to deal with beetel.
 

xyx2000

Regulars
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2,689
Location
Delhi
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Airtel
So its better to buy your own hardware you will get better quality modems from companies like D-Link , Belkin etc and better warranty too , belkin has lifetime warranty.
 

Sushubh

Admin
Staff member
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381,528
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Gurgaon
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Excitel
Airtel
well i had an existing modem and when i asked about a new connection i was told that i would have to pay 700 bucks even if i did not want to take the modem from them. something on that line.
 

amish

Star gazer
I got banned!
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24,768
Location
Mumbai
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MTNL Mumbai BB_600 @12mbps
I think forcing to buy a modem from A SPECIFIC party wud be illegal.Either you provide own modem or let user choose it. You cant say "we will not provide, but u have to buy from this company only!"
 

Sushubh

Admin
Staff member
Messages
381,528
Location
Gurgaon
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Excitel
Airtel
well think of it as an installation charge. you can take the modem or not. it is your choice. but you have to pay 700-750 for the connection. something on that line. would be nice if someone else can confirm.
 

MonsterBallsofDoom

Crotch Shot Expert
Messages
347
Location
NA
ISP
airtel
actually you don't have to pay anything other than 500 for installation if you have your own modem (not the one which reliance provides). at least thats what the guy who came to install told me.