My sister just got the phone a couple of weeks back, so here are a couple of my observations:
1) The buttons are awesome..... very easy to type SMSes with (and I am damn fussy about typing messages on that stupid 3 letters per number scheme)... they are nice to press and seem like they would be quite durable too. If you send a lot of messages, this would be a big positive, and the only phone that outdoes it the
Nokia 6820, which has a brilliant QWERTY keypad.
2) Menu is the good ol' nokia one.... no surprises here... if you want games, get a usb cable for the phone because it only comes with one shitty game.
3) Screen is nice and readable.
4) The black one was really scarce (at least at that point), so be prepared to settle for the silver one.
5) Nokia seems to have by far the shittiest of the shittiest customer services.... they have this mandate that unless a problem occurs in something like the first 15 days, you cannot go to the retailer afterwards, and must contact Nokia themselves.... The interesting thing is that their customer care just seems to be real real crap....... there was another customer in the shop who had been waiting for 24 days to get his phone repaired (under warranty) and they would not even give him an indication as to when (and if) he can expect it back.... the retailer said that Nokia is real shitty, and that despite being an authorised retailer, he had no pull with them, and they treat retailers like shit too, and furthermore, his own showroom phone was with them for the last month and a half, and they hadn't given it back to them......... long story short, when you get a Nokia phone, pretend you have no warranty.
That said, nice basic phone....... no funky features...... got decent memory for messages (3MB I think)..... so see if that suits you.