No Internet Access

[Kamei]

I just got my BSNL FTTH and the guy who instakk my ont said that all the setting are fine still i am getting no internet access. It show in WAN Info that Status is down there is no IP Addressand in the NetWork Info also show no Default Gateway and no Primary DNS. The guys who install it is getting confuse n says WAIT till tomoro. Is there any simple solution my ont is Syrotech.

 

[vishalrao]

If they are 100% sure that the settings are fine on the ONT then maybe on the exchange side (server side OLT device) they have not yet configured your account, so yeah, wait for 1 day and if it still not working then again ping the guys who installed it.

Check everything like your username format should be xxYYZZZZZZZZ_abc@ftth.bsnl.in and password typed should be "password" and if there is a VLAN ID it should be correct value.

In your modem web UI is there a status page does it show any error message like "authentication error" or "ISP timeout" or something?

 

[Kamei]

he check the username and the password twice and said its fine. i dnt see any error though. but when i diagnose in windows its says dns server might be down.

 

[vishalrao]

Not in windows. You need to login to your ONT's web UI - do you know the IP address of your ONT? Try 192.168.1.1 in web browser and login with username "admin" and password "admin" and check if you can see any WAN status page?

 

[Kamei]

Check My setting

 

[Kamei]

 

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[vishalrao]

hmmm your internet is down but voice seems to be "up" not sure.

maybe the part you have hidden is wrong (but they are saying it is correct) or you wait for 1 day for those guys to fix server side setting for your account.

 

[vishalrao]

In the "PPP Type" setting currently it is "auto connect" what are other options in the dropdown menu? Is there "always on" available?

 

[varkey]

Looks like your user account creation/activation on BSNL's side is pending. For me they did it only a day after installation.

 

[varkey]

In the "PPP Type" setting currently it is "auto connect" what are other options in the dropdown menu? Is there "always on" available?

No its only Auto connect, just verified on mine.

 

[Kamei]

i have same setting as varkey ecept mine is enable Vlan

 

[Kamei]

TR069 Connection Status

Inform sending status	not uploaded（No TR069 WAN Connection）
Accept ITMS connection request status	no TR069 connection request

Configured by Remote Status:

TR069 Config Status

Service configuraton Succed:

i got this though

 

[vishalrao]

Which plan did you opt for? And your location?

 

[Kamei]

777 Location Manipur, North-East

 

[Kamei]

does resetting my router wipe all the setting on router ?