Netflix is not working on Excitel Broadband

[Navjot Singh]

Switching to VPN works.

 

[JB701]

@Navjot Singh which VPN are you using?

 

[Navjot Singh]

SurfShark.

 

[Deleted member 63558]

It's not just Netflix, Excitel has routing issues.

I did my speedtest Down and Up to AWS. AWS's reach-ability to Excitel is pathetic at this point.

It's same happening with multiple servers in the same city, other cities, other countries.

Where I used to get 50Mbps, I am getting 1-2 Mbps only.

Example:

Excitel to Excitel: 50 Mbps.

Excitel to AWS: 1-2 Mbps.

 

[theforgottenone]

Fast.com is connecting to seattle us, making 4k videos play in 480p on my tv. Aftet rebooting modem couple of times, sometimes fast connects to mumbai server which plays 4k videos flawlessly.

Any way to fix this issue? The support team on chat are useless and clueless about this issue. I don't know how to explain about routing issues to excitel support.

 

[kage]

Yeah it seems like there's a problem with Excitel's DNS. Their DNS servers have been showing their location as US for a few days. It's causing a lot of problems with location proxies and CDNs.

I opened a support ticket yesterday with them. Let's see how it goes.

As for a workaround, try using the "Use Secure DNS" option in Chrome, Edge or Brave or "DNS over HTTPS" in Firefox, with Google's servers from the options. Cloudflare doesn't seem to respect location too no clue why.

 

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[theforgottenone]

Any workaround on a router level? My main issue is with the netflix app on LG tv. Should i use 8.8.8.8 and 8.8.8.4 as Primary and Secondary DNS on the router?

 

[shashankb]

Which is the router and the TV ? The TV can sideload apps ?
Have heard Excitel hijacks DNS, maybe router level won't work.

 

[theforgottenone]

The router is TP-Link c80 and LG cx with webos so sideloading is not possible.

 

[kage]

Any workaround on a router level? My main issue is with the netflix app on LG tv. Should i use 8.8.8.8 and 8.8.8.4 as Primary and Secondary DNS on the router?

Try Cloudflare's - Primary 1.1.1.1, Secondary 1.0.0.1 in that case. As far as I know, Excitel doesn't hijack Cloudflare.

I'm having problems with it so I use Google's, but it just might work for you.