Guys, its all old story that they are good. Now they are trust less, worthless.. Its 3 months I have taken this connection and suffered a lot. I took my connection at Thiruvanmiyur Chennai and my 90 days observation.
REASONS NOT TO TAKE THIS CONNECTION
1. Sales guys provide u the best in ever story telling.
20 days guarantee period will be provided. After that even if u call for any assistance, they will not answer your call. Guess on getting details, they will store the mobile number on name, Do not attend. This is practical experience, since when my tired from my mobile they didn't pick the call, but when I called from friends mobile, they picked the call.
2. No Proper customer care support. No complaint no. tracking. Every 30mins U have to call and remind the issue. Never ever they respond properly.
3. Frequent cable/fiber cuts. Since prepaid u have no option of getting refund of your money. Their technology does not support for days increment too. Particularly net wont be available on Saturdays and Sunday.
4. Worlds ever first kind of
MAC duplication. Their technical experts explanation for frequent disconnects. MAC clash happens are their
router.
5. Cheating on validity. If u may subscription for 90 days, u subscription will be cheated decreased before 7 days itself. As mentioned earlier sat and sun net disconnects (12) , validity decrease (10) and fiber cuts (10). In total out of 90 day subscription 27 days net was not present. U cant claim this any where.
6. No online recharge facility. U have u fix the appointment when the collection agents instructs you. If u miss, u have to run behind him for your subscription to be paid. (Dont think that u will get it activated, he has to submit all the collected money in the office, then they will prepare a list, the list has to reach the tech team, then ur subscription will be activated.
7. Speed is ok, but not stable. U can have this viewed from torrent download graph.
8. User name clash will occur, if u don't disconnect the net properly. In case of sudden crash, and PC is restarted, u will not be able to login. Dependent on customer care (Point 1 explains the customer care functionality).
9. No grievance Cell, appellate authority to get your issues resolved.
Believing this net, I have disconnected my net from another service provider. Now they have no node to provide me.
SO DONT GET INTO TROUBLE, BY GETTING THIS CONNECTION.
